SCHEDULING ASSISTANT

Who we are looking for:

People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

Benefits:

We have an excellent benefit package including flex plan, 401k/profit sharing, insurance and paid time off.

This is a 40 hour per week position. EOE

Responsibilities:

Responsible for overview and supervision of all Illinois Eye Center schedules behind the scenes. Schedulers

are responsible for inputting schedules into the electronic medical record (EMR) and ensuring the schedules

are available for at least the next 12 months at all times as well as monitors all eye care providers’ schedules to

ensure appointments are scheduled correctly and the schedules are leveled. Works closely with the Call Center

and other patient support departments by providing next level support. Approves all appointment overrides

and inserts. Follows all Illinois Eye Center values. Other responsibilities include rescheduling and canceling

appointments, scheduling appointments from referrals from outside providers to Illinois Eye Center, and

verifying patient’s demographical information. Scheduler should be able to ensure that sufficient time is

allocated to each appointment.

Education & Experience:

• High school diploma or equivalent.
• Scheduling experience preferred. Experience with healthcare and patient care helpful.
• Demonstrable skills in motivating and training staff.

Essential Skills and Abilities:

• Work well independently and as a team player.
• Possess excellent computer skills related to the Scheduling component of the system.
• Excellent customer service and clear communication (oral and written) skills are required
• Maintain a professional, respectful and friendly image
• Well-organized with attention to detail while working in a fast paced environment
• Confident in decision making
• Ability to be flexible and manage multiple tasks simultaneously
• Empathetic with patients’ needs and concerns
• Treat all patients with dignity and respect
• Excellent speaking and listening skills
• Understand the day-to-day operation and needs of the practice
• Excel under pressure and shows positivity
• Follow IEC processes, protocols, and guidelines