Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in
problem solving to strive for optimum outcomes.
- Coordinates In-Home support services between DSPs and persons served
- Participate in staff meetings with Branch Manager and other staff
- Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any
situation that may require disciplinary action of staff - Ensures DSPs complete all required training
- Assists with providing training as necessary
- Assigns DSPs to schedules and appointments in a timely manner
- Monitors attendance and punctuality of DSPs for service appointments
- Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance
- Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care
- Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state
and federal licensing laws & regulations - Ensures submission of proper timekeeping and paperwork
- Other duties as assigned
- Excellent customer service, communication, and problem solving skills
- Must be able to function well under pressure, make decisions quickly and manage confidential information
- High School Diploma
- Valid driver's license and insurance
- Two or more years of general office and computer experience
- Solid experience working with the public, presenting a friendly, professional appearance while interacting with people