Address
Form of workH-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Selling Demo Lead, you'll provide superior customer service and leadership while also performing selling and hospitality events. You'll supervise, manage inventory, communicate, plan, and train / develop Partners.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... willingness to train and supervise?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... drive to work hard to make sure Customers and Partners come first?
We are looking for:
- 1+ years of experience as a Selling Demo Specialist, or comparable experience
- expert customer service skills
What is the work?
Store Lead Operations / Training:
- May serve as backup to Department Manager; typically works opposite shift to Manager
- May make recommendations on hiring, promoting, rewarding, disciplining, resolving Partner-related matters
- Trains Partners; directs work; addresses complaints; resolves issues
- Influences department work schedule; ensures consistent, constant coverage for the kitchen and cart
- Assists Manager in setting daily, weekly, and period goals
- Ensures Partners read, understand, sign, and follow all required policies
- Coordinates Dept activities in the absence of a Manager
- Assists Manager in maintaining a direct line of communication to all Connections Team Partners
- Assists with communication and follow through with Department Managers and Store Leaders for all cart selling event activities
- Reviews daily sales / additional reports to understand metrics of success
- Uses reporting tools to prepare / communicate key performance indicators (KPIs) and results to the Manager and Selling Team
- Contributes to future event planning; shares insights related to food trends, restaurant experiences, and Customer's local preferences
- Performs back-up or prep duties when needed
Sales / Customer Service:
- Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
- Creates an atmosphere of celebration by participating in total store events
- Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
- Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
- Ensures A+ Standards of merchandising and signage are applied to all Cart and Kitchen events
- Assists with event space planning / location in Store and ensures product displays are built and maintained
- Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
- Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
- Offers advice related to product use in menu and meal planning; offers multiple uses for ingredients
- Executes demo events
- Uses suggestive selling techniques and advanced product knowledge / experience to drive sales
- Develops / maintains relationships with subject matter experts in each department
Food Safety / Sanitation:
- Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs
- Attends required food safety and related trainings
- Ensures all equipment is in good repair and working order
- Maintains proper personal protective equipment for department
What is your background?
- Minimum age 21 (mandatory)
- 1+ years of experience as an H-E-B Selling Demo Specialist, or comparable experience
- Wine certification or similar experience
- Basic Cooking certification or similar experience
- Completion of / ability to complete TABC Certification
Do you have what it takes to be a fit as an H-E-B Selling Demo Lead?
- Advanced knowledge of H-E-B systems and processes (e.g., systems related to scheduling, recipe authoring, inventory management, product ordering, display planning, sales data, MS Office, internal websites, H-E-B mobile apps)
- Strong knowledge of OSHA guidelines (preferred)
- Expert customer service skills
- Advanced communication, interpersonal, and influencing skills
- Advanced merchandising skills
- Ability to demonstrate formal / informal leadership
- Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns
- Ability to safely cook and follow food safety guidelines
- Ability to read and interpret documents
- Ability to manage multiple priorities and shift focus between projects
- Ability to work flexible hours, including weekends
- A passion for customer service and hospitality
Can you...
- Constantly* stand, reach at waist, and grasp
- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
- Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
- Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs**
- While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
08-2022
