Salesforce Administrator

• Serve as primary Lincoln Savings Bank system administrator for Salesforce
• Handle all basic administrative functions for user account maintenance and data security
• Create and maintain reports, dashboards, workflows, reports, flows, processes, and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce data feeds and other system integrations
• Coordinate the evaluation, scope, and completion of new development requests
• Work with our internal teams to establish processes to support and document administrative, development, and change management activities
• Assist in training of new users, and monitor user engagement
• Effectively act as the liaison between our users, vendors, and development partners
• Work independently to define and document development requirements based on leadership recommendations
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

• Excellent project management skills and a positive attitude
• Verbal and written communication skills
• Creative and analytical thinker with strong problem-solving skills
• Proven ability to work with other teams
• Ability to communicate effectively at all levels of the organization

Required Qualifications:

• High School diploma is required
• 3+ years’ experience in Salesforce
• Experience with Flows, Process Builder and Workflows
• Experience working in Sandboxes and using change sets to push development to Production

Preferred Qualifications:

• Bachelor's degree preferred.
• Salesforce Developer Certification
• Salesforce Administration Certification
• Experience with Salesforce Financial Services Cloud
• Salesforce administration role

• Knowledge of financial services industry

Physical Demands:

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

Working Environment:

• Work is performed in a professional office environment.
• This role uses standard office equipment such as computers and phones.

Travel:

• Limited travel expected.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.