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SalarySalesforce Admin- Service Cloud - R01535988
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Born digital in 2014, Brillio applies its expertise in customer experience transformation, data analytics, Artificial Intelligence, platform and product engineering, cloud infrastructure, and security to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.
Brillio, renowned for its world-class professionals, referred to as "Brillians," distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Salesforce Admin
Primary Skills
- Salesforce Platform-Apex, Salesforce Platform-Apex Web Services, Salesforce Platform-Async Apex, Salesforce Platform-Data Modelling, Salesforce Platform-Flow Automation, Salesforce Platform-Javascript, Salesforce Platform-Lwc, Salesforce Platform-Sharing & Security, Salesforce Platform-Soql, Salesforce Platform-Visual Force, salesforce Platform-apex triggers, JavaScript, Salesforce Platform-Configuration
Secondary Skills
- Salesforce Admin
Specialization
- Salesforce Platform: Senior Engineer
Job requirements
Role: Salesforce Admin- Service Cloud
Years of Experience: 10+ years
Travel Required: No
Location: Remote (PST Time Zone)
As a consultant within the LTR team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
Your responsibilities in this role will include:
- Strong experience in Service Cloud.
- Experience with business process optimization and great interpersonal and collaboration skills.
- Great analytical and troubleshooting skills to resolve complex issues and find effective Salesforce solutions.
- Knowledge of Salesforce.com administrative skills such as creating Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Workflow Rules, Flows, Validation Rules, Approval Processes, Reports, Dashboards.
- Strong knowledge of importing & exporting data in Salesforce using tools such as DataLoader.
- Strong proficiency with Microsoft Excel needed to manipulate data and prep to import into Salesforce.
- Minimum 8 years’ experience as SFDC Administrator working with various functional areas in Salesforce.
- Positive attitude and ability to learn new things quickly.
- Experience with Sales Cloud, Service Cloud and CPQ is a plus.
- Must have Salesforce.com Administrator certification. Salesforce.com Advanced Administrator/Platform App Builder certification is a plus.
- BA/BS degree or equivalent practical experience.
To know more about Brillio
CES practice: https://www.brillio.com/services-customer-experience-services/
Why should you apply for this role?
Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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