Sales/Customer Service Representative

About the Position

This Sales Assistant will handle a variety of clerical/administrative duties for the sales managers and sales reps in a very fast-paced environment. Will assist customers, interact with other departments to research/resolve problems, do some data entry, prepare reports, help with special projects, run errands, and help where needed.

About Us

Arbor/Metals Inc., a sister company of Triple-S Steel, provides the highest quality Stainless Steel, Aluminum, Nickel Alloys, Titanium, Copper-Nickel, or other specialty metals in stock sizes or processed to your specifications using our in-house equipment. Most of our processing, such as sawing, shearing and computer-controlled burning of circles, rings or custom shapes is performed by our highly experienced operators. Our commitment to customer service makes Arbor/Metals Inc. an unmatched provider of processed parts.

In addition, Arbor/Metals Inc. also provides products to the PFF (Pipe, Fittings, & Flanges) industry. This is natural for us, as this product line is complimentary to the Flat Products we provide to the Energy, Oil & Gas, Petrochemical, and other industrial markets. We have become a "One-Stop" source that can handle all your inquiries and orders. In 2022, we acquired Hillman Brass & Copper, which specializes in copper-based alloys, adding new capabilities to our product line and helping expand our position in the non-ferrous markets for industry and government-related projects.

A Few Reasons Why You Might Love Us

• Our values: Love of God, Love of Family, Love of Others, Love of Country, Work Hard, Speak the Truth, Show Grace, Be Grateful, Give Back
• You get the benefits of being part of a 1700+ employees and growing company, with a family-oriented business culture.
• We offer great benefits: Maternity/Paternity Leave, Educational Reimbursement program, Health, Dental, Vision, HAS/FSA, 401(k), quarterly profit sharing, and bonuses.
• You will have job security. We pride ourselves for providing stability and even growth during tough economic times.
• We have been in business for 60+ years and continue growing. We currently have 50+ locations across the United States. In the last 3 years, we have acquired 15+ new locations.

Benefits Offered

• Medical, dental, and vision insurance; dependents and domestic partners eligible
• 401(k) up to 4% matching
• Tuition reimbursement
• Bonus and profit-sharing eligibility
• Paid maternity and paternity leave
• Company paid life insurance
• Voluntary life insurance
• Employee Assistance Programs
• Paid time off
• Paid holiday

Work Location: 2500 Chestnut Tree Rd. Honey Brook, Pennsylvania 19344

Responsibilities:

• Data Entry.
• Prepare Reports.
• Update managers by consolidating, analyzing, and forwarding daily action summaries.
• Resolve order and inventory problems by investigating data and history.
• Resolve promotional pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
• Update job knowledge by participating in educational opportunities.
• Accomplish department and organization mission by completing related results as needed.
• Help with special projects as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• H.S. Diploma (some college. Business school preferred)

Knowledge/Skills/Competencies:

• Data Entry Skills.
• Reporting Skills.
• Administrative Writing Skills.
• Customer Focus.
• Detail Oriented.
• Prior customer-related office or sales experience.
• Good organizational and communication skills, and good PC/data entry skills.
• Must also have a high energy level, be able to remain calm handling multiple tasks in a fast-paced environment.
• Microsoft Office knowledge.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• San Antonio, TX 78226 (Required)

Ability to Relocate:

• San Antonio, TX 78226: Relocate before starting work (Required)

Work Location: In person