Sales Support Specialist

The Sales Support Specialist plays a crucial role in supporting our Dealer Sales Representatives. In this role, you will support a pod of DSRs to ensure seamless day-to-day operations and exceptional service to our customers. You will facilitate order processing, managing estimates, and maintaining effective communication with customers, representatives, and suppliers.

Core Responsibilities:

• Assist Sales Representatives in entering customer orders into NetSuite, ensuring accuracy and completeness of order details
  
• Prepare accurate and detailed estimates for customers, both in the AutoQuotes and NetSuite
• Gather relevant information, including product specifications, pricing, and lead times, to ensure estimates are comprehensive and up-to-date
• Proactively contact representatives and factories to obtain pricing and lead time information for non-stock items requested by customers
• Demonstrate exceptional research and problem-solving skills to locate and procure specific items requested by customers.
• Monitor and respond to incoming phone calls and emails from customers during the sales team's absence, such as vacations or training sessions
• Submit weekly report on pod activities to the Sales Support Lead
• Maintain strong communication with Sales Support Lead around updates on KPI-based activity of their pod

Skills and Qualifications:

• Ability to prioritize tasks based on level of importance
• Excellent written and verbal communication skills
• Solid organizational skills, including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office, especially Excel
• Ability to work independently with minimal supervision and as part of a team
• Critical thinking and problem solving

Location:

• Fargo, ND

Additional Information:

Kamran Culinex, LLC. is an equal opportunity employer that recruits, hires, trains, and promotes the most qualified individuals without regard to gender, race, color, national origin, religion, age, sexual orientation, disability, veteran/military status, marital status or any other status protected by federal or state law, with regard to any term or condition of employment.