Sales Support Specialist - Back-End

About the Role

In this role, you will…

• Be the primary driver of the bottom of the funnel, including follow up and client assistance

• Oversee Loan Officer (LO) requests

• Own post-sale deals to completion, including document prep and collection, and delay handling

• Act as the primary customer point of contact post sale 

• Monitor and resubmission of daily declines

• Monitor active pipeline and move deals forward as needed

• Support completion of ad hoc manager tasks and additional loan officer tasks as needed.

• Follow up on aging approvals or help with sales development tasks

This role can be based out of our Caribou office in Denver, CO. Alternatively, this role may work remotely from a state where Caribou operates*

About You

The ideal candidate has…

• 1+ years prior auto-refi experience

• Computer literacy and ability to adapt with multiple software programs

• High School Diploma/GED or higher

Must be authorized to work in the USA

How we will take care of you

You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way. 

• Competitive compensation: Base compensation of $24/hr with incentive potential

• Equity options

• 401k savings program

• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.

• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.

• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.

• Up to $1,000 per year for eligible professional development expenses.