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SalaryCross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.
BASIC PURPOSE:
Sales Support Specialist provides senior-level Sales Support within the Premier Account Management team.
ESSENTIAL FUNCTIONS:
- Support new contracting process to ensure accuracy and speed of execution.
- Manage administration of contract renewals in adherence with the process, as directed by the Premier Account leader.
- Support system updates to accurately track sales activity, reporting, and adjustments to alignment.
- Support form completion for all existing accounts, expansion activity, PO approvals, and sales as directed by the Premier Account leader.
- Monitoring order activity for all premier and third party accounts; escalate any volume, service or activity gaps
- Function as liaison with internal support teams to ensure timely attention to service issues as directed by the leader:
o Billing research and resolution
o Reporting
o Researching issues, data, etc.,
o Escalation research and follow-up (billing, starts, reporting, etc.)
- Keep track of and report on existing account activity to flag potential opportunities, issues or delays.
- Builds positive, effective relationships with client contacts and consistently provide best-in-class service.
- Suggest solutions and improvements in a timely manner.
- Stay up to date with latest sales trends and best practices.
- Work in conjunction with team members to create an exceptional client experience.
- All other duties as assigned.
QUALIFICATIONS:
Education and Experience
- High school diploma required. Bachelor’s degree preferred.
- Minimum two – four years’ experience in a professional business environment supporting multiple executives within a sales team.
- Strong communication, interpersonal skills and dedication to customer satisfaction.
- Solid working knowledge and proficiency in MS Office Suite products including, but not limited to, Word, Excel, PowerPoint, and Outlook.
- Previous experience using a web-based Customer Relationship Management (CRM) tool preferred.
- Excellent time management and organizational skills with the ability to multitask and prioritize.
- The ability to work with minimal supervision; take initiative and be proactive; work in a team environment with a sense of urgency completing tasks on deadline.
- Demonstrated professional and adaptable demeanor while interacting with internal departments, Consultants, Clients, and Vendors.
Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.
Benefits
Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an EEO employer - M/F/Veteran/Disability.
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