Medical Sales Support Specialist - Orlando, FL

R10032027 Medical Sales Support Specialist - Orlando, FL (Open)
Location:
Orlando, FL (MD) - Filling medical
How will you CONTRIBUTE and GROW?
If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation.
The primary function of the Sales Support Specialist is to support the Medical Sales Specialists across the District including but not limited to processing orders, establishing new accounts, resolving customer issues and/or complaints, etc., and provide back-up to support Branch Administration, Branch Managers, Cylinder Fillers, Route Drivers and any other identified roles needed across the Medical District, while maintaining compliance with all regulatory agencies and requirements including, but not limited to OSHA, FDA, DOT, ISO and Airgas regulations, policies and procedures. Responsible for meeting all safety standards in the loading and unloading of cylinder gases per Airgas SOPs.
Safety and Regulatory Compliance

• Demonstrates and aligns with Airgas Safety Pledge and 12 Life Saving Rules. Exemplifies, promotes and develops safe work behaviors.
• Ensures all applicable regulatory (OSHA, FDA, DOT, EPA) requirements are met and applicable training and recordkeeping is performed to meet departmental and location deadlines.
• Maintains compliance with all Specialty, Medical and Food Gas Standard Operating Procedures, SMS and ISO requirements and any and all associated paperwork.

Essential Functions:

• Provides support to the Medical Sales Specialists across the Medical District by performing duties such as processing orders, establishing new accounts and resolving customer issues and/or complaints.
• Provides back-up for Branch Administration
• Conducts audits, inventory and housekeeping.
• Other duties and projects as assigned.
• Protects the operation of the company by keeping financial, production, sales and marketing information and plans confidential.

• Maintains a positive corporate image and philosophy in all contact with co-workers and customers
• Works with and supports the Medical District Managers and Medical Sales Specialists to ensure that the commitment to excellence is carried out throughout the customer experience

Are you a MATCH?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Demonstrated ability as a highly motivated individual who performs exceptionally well in a Sales Support Specialist capacity.
• Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention to detail.
• Ability to work independently and under some pressure to meet deadlines. • Must be able to work with a wide variety of people with different personalities and backgrounds.
• Ability to read and comprehend safety data sheets.
• Ability to follow instructions and procedures.

EDUCATION and/or EXPERIENCE:

• 3+ years of exceptionally strong Customer Service Skills
• 2 or 4 year degree in Business, Customer Relations or equivalent work experience

COMPUTER SKILLS:

• Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) preferred
• SAP experience a plus

TRAVEL REQUIREMENTS:

• Frequent travel throughout the Medical Sales District (up to 75%) required

COMMUNICATION and/or CRITICAL THINKING SKILLS:

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to write routine business reports and business correspondence in English. • Ability to effectively present information and respond to questions from employees and/or customers.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to read and interpret documents such as safety rules and safety data sheets using the English language.

Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request by contacting Human Resources at 844-myHR4AG (844-694-7424).
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by phone at 844-myHR4AG (844-694-7424) or by email to us-accommodationrequest@airgas.com.