Sales Support Representative Iv

We are CAES, a technologically advanced electronics company employing more than 2,400 talented makers, thinkers, innovators, and doers nationwide. We build things that solve challenging problems from deep space to the depths of the ocean. We serve customers in defense, aerospace, security, medical, and industrial markets.
Are you searching for a career with a company that offers challenging, diverse projects and opportunities? Are you looking for a position with a company that is growing and able to offer long-term professional advancement? Searching for a company that values a friendly work environment and that values YOU? Consider CAES. #peoplefocusedmissiondriven
A career with CAES is more than just a job, it is the pathway to a bright future.
Overview
Join a dynamic team and play an integral role in Mission Systems BD & Strategy Operations driving the efficiency and accountability for the Business Development & Program Management organizations. Primary responsibilities include, but are not limited to being the BD Operations lead go-to person on driving proposals, accurately capturing current status of proposal activity, tracking key business development operating KPIs proactively following up on open new business opportunities, and supporting key BD operations continuous improvement initiatives including the application of customer relationship management (CRM) tools and improved BD operations processes. The role will also provide support to the BD Operations lead on strategic planning activities in support of the annual and long-range strategic planning. We are looking for a strong team member capable of independently leading BD operating activities, proactively engaging with internal stakeholders and external customers, and leads by example and keeps the team informed of changes. This position requires professionalism, friendliness, and the willingness to go the extra mile to ensure customer satisfaction.
Responsibilities
YOUR ROLE AND RESPONSIBILITIES

• Manage core BD operations activities including driving coordination between business development and program management in line with adherence to existing BD processes.
• Track and publish core KPIs for BD operations for review with senior management.
• Ownership, responsibility in managing a pipeline (all opportunities associated with a given customer) and a forecast (opportunities that are actually in forecast).
• Clearly and effectively communicate with internal and external customers.
• Coordinate with proposal development team to ensure all estimating elements are identified and addressed in the plan.
• Oversee the assembly, review and incorporation of the inputs from the functional organizations.
• Monitor proposal development schedule progress to achieve on time and accurate delivery success.
• Partner with the Capture & Proposal team and other functional leads, including Engineering and Operations, to drive efficiency through the business capture cycle.
• Partner with the Missions Systems BD operations lead to identify, design, and implement BD process improvement initiatives.
• Track quotes and proposals through the proposal life cycle; from the initial request to the review and approval of the Purchase Order, Quote, or Proposal.
• Analyze requests for Information, requests for quotes, and requests for proposals to establish and execute a compliant proposal.
• Develop and maintain strong relationships with Proposal Team.
• Coordinate team inputs to ensure administrative tasks are completed expeditiously, and the proposal effort can be launched and completed.
• Provide consistent support and maintenance of data quality and integrity for all systems and ancillary reporting processes - including SalesForce.com, Content Management, Visual, Excel outputs, etc.
• Provide support to the Business Development & Program Management Team with regard to accurately capturing current status of proposal activity, proactively following up on open opportunities, and supporting sales initiatives month over month.
• Actively participate in Department and Company-wide process-improvement efforts.
• Support CAES's SPIRIT values of Safety, Performance, Innovation, Relationships, Integrity and Trust.

Qualifications
Minimum:

• Bachelor's Degree and 8-10 years of experience in relevant customer service environment
• This position requires access to technology, materials, software or hardware that is controlled by US export laws. In order to be eligible for this position, you must be a "US Person" under US export laws (or eligible for approval under a U.S. Government export license).

Preferred:

• Master's Degree and 5-7 years' experience in relevant customer service environment
• Experience in the aerospace and defense industry
• 2 years' experience with SalesForce or other CRM system
• Experience working with government contracts
• Experience in a manufacturing environment
• Experience working in an environment, focused on continuous improvement
• Experience in demand-driven business process execution

BENEFITS
We take care of our people and provide competitive health, wealth and wellbeing benefits - from day one. You'll also discover learning and development opportunities so you can take your career to the next level - and beyond.
Other benefits include:

• Generous PTO and 11 paid holidays per year
• 9/80 Schedule - Every other Friday Off
• Annual tuition reimbursement
• Tailored management and leadership training

ABOUT CAES
CAES is the largest provider of analog and radiation hardened technology for the United States aerospace and defense industry. From human spaceflight and space exploration, to missile defense and electronic warfare, to healthcare solutions addressing COVID-19, our talented team develop high performing electronic solutions that work the first time, every time.
WE ARE AN EQUAL OPPORTUNITIES EMPLOYER
At CAES we welcome differences and celebrate new ideas. We believe the diversity of our people inspires our creativity and drives our innovation. Everyone is welcome here, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please email CAEScareers@caes.com.