Sales Support Coordinator

About Nordic Naturals:

At Nordic Naturals, we take pride in crafting foundational nutrients to help people all over the world live healthy lives. Our mission is to give people, pets, and families the highest-quality nutrients possible to be well and support optimal health. This seemingly simple mission of global health relies on a dedicated team of motivated employees who share our passion for nutrition and wellness. Join us and discover how rewarding it can be to make a living while contributing to a truly great cause.

A career with Nordic Naturals is more than just a job. Every day, our employees bring out the best in each other by drawing on individual strengths to achieve company-wide goals. Every person at Nordic Naturals plays a role in our company’s success, and this creates an inspiring atmosphere of trust and collaboration, with ample opportunity for professional growth. We care deeply about what we do, and how we do it.

It’s easy to love what you do when your job is to help others be healthy.

Job Summary:

The Sales Support Coordinator, FDM Division, will provide high-level support by conducting research, handling information requests, and performing clerical functions such as preparing correspondence, arranging conference calls, and scheduling meetings. The Sales Support Coordinator will provide support to the National Sales Manager, Regional Sales Managers, Account Managers, & Sales Specialist for Conventional Channel. This job will be done by performing administrative functions and handling information requests regarding specified Mass, Internet, & Pet Accounts. This includes a compilation of sales data, assisting in the preparation of business review presentations, creating and organizing details surrounding category review periods and new item/distribution gap fills, completing new item and promotional paperwork, and preparing and managing a variety of correspondence, all while maintaining a high level of confidentiality. This is a great opportunity to join an amazing company, and develop your career with America’s # 1 Omega-3 supplement brand.

This is a remote position for those who live outside of 40 miles from Nordic Naturals headquarters in Watsonville, CA. Our culture is very important to us and for team members who live inside of the 40 mile radius we expect them to be able to travel to headquarters, 3 days each week. For remote employees that live outside of the 40 mile radius, we expect them to be able to travel to headquarters, once every 3 months, if required.

Key Responsibilities:

• Process customer orders

• PO Acknowledge, Advance Shipment Notice and Invoice sales orders and assist with other EDI functions

• As applicable and directed, interact with vendors providing the highest level of customer service to build and promote confidence in Nordic Naturals

• Answer all questions for vendors, brokers, stores, and account managers 

• Required to be knowledgeable, have relationships with and know all about our accounts and contacts, not just the account managers

• Process Returns, damages, and credits for vendors 

• Manage Shipping/Delivery discrepancies with Operations 

• Work directly with different departments; Warehouse, Operations, Accounting, education, QA, etc. to handle and solve issues and build relationships

• Assist Sales Managers, Account Managers, & Specialist - FDM Channel in annual customer business reviews

• Assist in annual customer business reviews

• Prepare and push correspondence specific to the channel using Word, Excel, PowerPoint processing or database FDM brokers, where necessary

• Manage and upkeep trackers

• Create spreadsheets upon request from account managers pertaining to department needs (examples: SuperDIMS, Vendor contact lists, APL's per vendor, etc.)

• Conduct Research, compile data and prepare proposals for consideration and presentations the account managers are creating 

• Conduct Research, compile data and prepare proposals for consideration and presentation 

• Attend meetings, take notes on all action items and execute action items as directed 

• Miscellaneous projects when needed for the department 

• Other duties as assigned

Position Qualifications:

• 2+ years customer service experience

• Ability to multitask in a fast paced environment

• Proficiency and understanding of SAP, and EDI

• Salesforce and/or SPS experience a plus

• Strong verbal and written skills

• Excellent time management and attention to detail

• Comfortable moving through high order volumes with strict timelines
  

Pay, Benefits & Perks:

The estimated hourly pay for this role is $20 to $22. This pay is an estimate and the exact compensation may vary depending on an applicant's location, skills, prior experience, professional qualifications, and other relevant factors. Additional compensation may also include incentive compensation (i.e. bonus or commission) if applicable.

At Nordic Naturals, ‘step one’ toward achieving our goal of a healthy world is taking care of our family of employees. We offer a comprehensive and attractive benefits program to employees and eligible family members. Our benefits & perks include the following:

• Multiple Health Plan Options

• Dental & Vision

• Dedicated Mental Health & Wellness Plan

• Access to Multiple EAP Plans

• Employer Paid Life Insurance

• PTO

• Paid Holidays (9 holidays per year)

• Paid Sabbatical (3 weeks of paid sabbatical after every 5 years of employment)

• 401(k) Retirement Plan (employer matches dollar for dollar up to 3%)

• Free Monthly Supplements

• Product Discount Program

• Wellness Coach

Nordic Naturals is an equal opportunity employer. A pre-employment drug screening and background check are conditions of employment.

At Nordic Naturals, we’re committed to delivering the world’s safest, most effective nutrients essential to health. Our award-winning omega-3 fish oil and other foundational nutrients are research supported, expertly formulated, rigorously tested, proven effective and, best of all, great tasting. With products for the whole family, we deliver the nutrients essential for healthy living.

Nordic Naturals has been revolutionizing omega-3s since 1995, pioneering a new definition of fish oil as it relates to purity, freshness, taste, and dosage. Headquartered in Watsonville, CA, the company has expanded beyond solely omega-3s and offers complementary, foundational nutrients essential to health. Our portfolio, which is distributed to over 35 countries, includes more than 200 products in a variety of flavors and formulations for adults, kids, athletes, and pets. Family owned; Nordic Naturals works passionately to see generations of healthier, happier people around the world.

Nordic Naturals offers a great work environment, support for a healthy lifestyle, and an opportunity to be part of a company that’s making a positive difference. We are committed to the shared goal of promoting health and wellness by delivering the world’s safest, most effective omega oils. We see a growing worldwide market and need a great team of people to enable our company to continue to fulfill its mission.