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This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center- Cadillac Tower three times per week, at minimum.
Global Sales Reporting and Foundational and Dealer Contractual Systems are GM’s gold sources for our dealer network, dealer contracting, vehicle delivery & sales, and vehicle inventory.
Our team owns systems and processes that:
- Manages our dealer distribution network – Locations, their investors, floor planning, other.
- Stores our dealer sales & service agreement – what vehicles dealers can/cannot sell and service.
- Communicates global sales counting – GM, our competitors, Joint Ventures, others.
- Supports internal and external delivery & stock performance reporting – Information used within GM, sent to government entities (i.e. Securities Exchange Commission), our investors.
- Maintains vehicle information – VINs, sales history.
- Manages key analytic reporting tools.
- Entry point for our customer’s data.
As a Member of our Team, You Will
- Elicits, analyzes, specifies, and validates the business needs and requirements from stakeholders.
- Understand in using various techniques to collect requirements, e.g., focus/facilitated groups, prototyping, etc.
- Assists with the interpretation of customer requirements into feasible options and communicating these back to the business.
- Develop features and user stories to document business requirements, prepare user acceptance test plans, and support technology deployments.
- Be the liaison between business area and IT systems development.
- Understand business requirements and acceptance criteria to perform a logical test to prove the functionality.
- Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing.
- Create a comprehensive test plan to test all developed requirements in a sprint.
- Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution.
- Prepare and maintain validation evidence of test status through screen shots and test case progression.
- Develop a deep understanding of the business via documentation, training, and workshops to understand business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers.
- Support communications and alignment with main business users and project stakeholder.
- Develop and present training materials.
- Develop formulas and calculations for key performance indicators (KPIs).
- Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions.
- Update and maintain operations process, desk procedures and other documentation.
- Collaborate globally and cross-functionally with various partners across different business functions to understand business processes.
Additional Description
Qualifications and Experience
- Bachelor’s degree in Business, Finance, Accounting, IT, or related field is preferred
- 3+ years of relevant work experience in business analysis, process transformation, consulting, or project management
- Understanding of GM field and dealership operations for both sales and service operations, Dealership Operating Report, GM Dealership Standard Accounting, and the GM Dealer Sales and Service Agreement is preferred
- Demonstrated proven ability to work cross-functionally with internal and external stakeholders in business analysis role
- Demonstrated proven ability to elicit business requirements
- Detail oriented and strong business acumen, with ability to interpret quantitative & qualitative dealership financial data, and articulate business needs to evolve and modernize solutions
- Highly proficient in Microsoft Office applications with emphasis on MS Excel complex formulas development and MS PowerPoint presentations
- Experience with Agile / Scrum project framework is preferable.
- Experience in managing end-to-end test cycles
- Experience in developing training materials and conducting training is preferable.
- Experience in Power BI is preferable
- Highly motivated and willing to learn and take on new challenges
- Excellent written and verbal communication skills
PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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