Address
Form of workDescription
We help South Florida families move on from bad relationships, find the peace of mind they desire and protect their children and assets during the process. We are seeking an English+Spanish-speaking Client Relations Manager responsible for the sales of legal services to clients. This is a position for a full-time inside sales representative! You'll convert pre-qualified leads into new customers and turn existing clients into repeat business. Candidates should be driven, hard-working professionals who have a knack for closing deals. Ready to take the next step in your career? Apply today!
Responsibilities
The Client Relations Manager will conduct initial consultations with prospective new clients ("PNCs"). These PNCs contact our firm and are prescreened by a receptionist who collects basic information before the Client Relations Manager conducts the initial meeting.
The Client Relations Manager is not required or expected to make cold calls. The Client Relations Manager will:
• Collect more in-depth information about the PNCs and the matters for which they are seeking the firm's help.
• Follow firm prescribed guidelines on how to communicate with PNCs in the most effective manner.
• Assure the PNCs that the firm's attorneys and staff will be able to help them.
• Show compassion for their troubles.
• Help PNCs understand the difference between working and not working with the firm.
• In accordance with the ethical rules governing lawyers, the Client Relations Manager will not provide legal advice or enter into a legal services agreement with a PNC. Rather, the Client Relations Manager will prepare PNCs for hiring the firm with all legal services agreements approved and signed by a licensed Florida attorney.
• The selected candidate must be able to keep detailed records about the number of PNCs who contact the firm, the number of PNCs who come in for initial consultations, and the number who ultimately engage the firm.
• The Client Relations Manager will also be responsible for staying in contact with PNCs who do not hire the firm after their initial consultation to keep the door open for them to hire the firm when they are ready.
• PNCs who do hire the firm will usually receive follow up calls from the Client Relations Manager, to check in on their satisfaction and progress with their legal matter. This is for quality assurance.
Qualifications
The Client Relations Manager must be:
• confident, articulate, diplomatic, yet willing to speak frankly to the PNC when needed with high emotional intelligence.
• able to bring PNCs to the point of signing a legal services agreement with the firm.
• self-motivated and self-directed to achieve his or her professional goals as well as the firm's goals.
• knowledgeable and proficient with the Windows Operating System, Microsoft Office, including Microsoft Word, Outlook, and Excel. Familiarity with Adobe Acrobat Pro and Dropbox is preferred but not required. Experience with law practice management software such as Clio or Rocketmatter is a plus, but also not required.
EDUCATION AND EXPERIENCE:
The ideal candidate has sold high-end products like jewelry, cars, real estate, and luxury brand apparel or luxury fashion accessories. The Client Relations Manager should have education and/or work experience that is the equivalent of a bachelor's degree.
Real life experience and a few "battle scars" providing empathy and understanding are assets. Experience overcoming a major obstacle in life and making an important change in your life so you know at your core that others can do it too, is a plus.
Skills and experience are required, appreciated, and valued, but personality, character, intelligence, and integrity will be paramount considerations. High-maintenance, humorless, self-entitled, or self-important individuals will not succeed in this position and need not apply.
This position is more than a job. For the right candidate, it's a career.
NOTE: Those we select for further consideration will be asked to take a short quiz, participate in one or more interviews, and provide professional references.
We help South Florida families move on from bad relationships, find the peace of mind they desire and protect their children and assets during the process. We are seeking an English+Spanish-speaking Client Relations Manager responsible for the sales of legal services to clients. This is a position for a full-time inside sales representative! You'll convert pre-qualified leads into new customers and turn existing clients into repeat business. Candidates should be driven, hard-working professionals who have a knack for closing deals. Ready to take the next step in your career? Apply today!
Responsibilities
The Client Relations Manager will conduct initial consultations with prospective new clients ("PNCs"). These PNCs contact our firm and are prescreened by a receptionist who collects basic information before the Client Relations Manager conducts the initial meeting.
The Client Relations Manager is not required or expected to make cold calls. The Client Relations Manager will:
• Collect more in-depth information about the PNCs and the matters for which they are seeking the firm's help.
• Follow firm prescribed guidelines on how to communicate with PNCs in the most effective manner.
• Assure the PNCs that the firm's attorneys and staff will be able to help them.
• Show compassion for their troubles.
• Help PNCs understand the difference between working and not working with the firm.
• In accordance with the ethical rules governing lawyers, the Client Relations Manager will not provide legal advice or enter into a legal services agreement with a PNC. Rather, the Client Relations Manager will prepare PNCs for hiring the firm with all legal services agreements approved and signed by a licensed Florida attorney.
• The selected candidate must be able to keep detailed records about the number of PNCs who contact the firm, the number of PNCs who come in for initial consultations, and the number who ultimately engage the firm.
• The Client Relations Manager will also be responsible for staying in contact with PNCs who do not hire the firm after their initial consultation to keep the door open for them to hire the firm when they are ready.
• PNCs who do hire the firm will usually receive follow up calls from the Client Relations Manager, to check in on their satisfaction and progress with their legal matter. This is for quality assurance.
Qualifications
The Client Relations Manager must be:
• confident, articulate, diplomatic, yet willing to speak frankly to the PNC when needed with high emotional intelligence.
• able to bring PNCs to the point of signing a legal services agreement with the firm.
• self-motivated and self-directed to achieve his or her professional goals as well as the firm's goals.
• knowledgeable and proficient with the Windows Operating System, Microsoft Office, including Microsoft Word, Outlook, and Excel. Familiarity with Adobe Acrobat Pro and Dropbox is preferred but not required. Experience with law practice management software such as Clio or Rocketmatter is a plus, but also not required.
EDUCATION AND EXPERIENCE:
The ideal candidate has sold high-end products like jewelry, cars, real estate, and luxury brand apparel or luxury fashion accessories. The Client Relations Manager should have education and/or work experience that is the equivalent of a bachelor's degree.
Real life experience and a few "battle scars" providing empathy and understanding are assets. Experience overcoming a major obstacle in life and making an important change in your life so you know at your core that others can do it too, is a plus.
Skills and experience are required, appreciated, and valued, but personality, character, intelligence, and integrity will be paramount considerations. High-maintenance, humorless, self-entitled, or self-important individuals will not succeed in this position and need not apply.
This position is more than a job. For the right candidate, it's a career.
NOTE: Those we select for further consideration will be asked to take a short quiz, participate in one or more interviews, and provide professional references.
