Sales Operations Specialist

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Sales Operations Specialist will be responsible for selling Help at Home services to prospective clients and caregivers across multiple regions. The Sales Operations Specialist will expand the Help at Home client base through direct contact with potential clients and referral sources, with the main focus being on the more challenging referrals who do not have a preferred caregiver.
**This position offers a flexible remote/hybrid work arrangement based in or around the Dearborn region.

Essential Duties/Responsibilities:

• Work on non-preferred referrals in multiple areas to help grow business for multiple branches.
• Will perform all duties associated with bringing on a referral that does not have a preferred caregiver. This may include:
  • Partner with recruiters to hire a potential pool of caregivers in the areas of need.
  • Partner with on-boarding to ensure the caregivers are onboarded in a timely manner.
  • Lead the coordination of meet and greets between the client and pool caregiver.
  • Continue to work with the client to find the caregiver that best fits their needs.
• Oversee internal business development, including identifying and pursuing growth opportunities with existing referral sources to contribute to meeting goals.
• Acquire, retain, and monitor key relationships with Support Coordinators for contribution towards meeting goals.
• Represent Help at Home appropriately in the community to help spread brand awareness and contribute towards business development goals.
• Establish and maintain effective channels of communication to ensure efficiency of operational procedures and quality relationship management.
• Follows up on leads effectively and in a timely manner.
• Maintains the database with all sales activities.
• Perform other duties as assigned.

Education and Experience:

• High School Diploma or GED required. Bachelor’s degree preferred.
• Minimum two (2) years in sales or customer service; experience in healthcare sales preferred.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver and Home Healthcare experience preferred.

Required Skills and Abilities:

• Ability to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills: ability to deal with conflict in a professional manner.
• Ability to effectively communicate externally as well as internally with all levels of the organization.
• Ability to multitask and manage multiple responsibilities.
• Ability to work with multiple branches, recruiters, and on boarders across different pods.
• Ability to work with referrals and pool caregivers to find the best fit for both the client’s and caregivers needs.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Proficient with Microsoft Office Suite.

Office:

• Hybrid: Remote and office based in Dearborn, MI.
• Location: Applicants must be based in or around this region to be considered for this position.
• Help at Home offers a flexible, fun, and professional work environment. Employees have the option of working a hybrid arrangement, with the ability to meet with payers in office as needed.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

lfnY2bsMQc