Sales Operations Analyst

This is a role within Nasdaq's Analytics business. The Analytics business brings transparency and efficiency to the global institutional market, equipping managers, investors and consultants to make data-driven decisions, deploy their resources more productively and ultimately realize better outcomes. Analytics is comprised of eVestment and Solovis, two growth-focused subsidiaries of Nasdaq. Consistently ranked as a top workplace, our environment is fun, smart and energetic.
We are looking for a Sales Operations Analyst to join our Revenue Operations team. In this role, you will partner with the Manager of Revenue Operations and other teammates who specialize in the order-to-cash life cycle and support the business in driving growth through operational efficiency. You will also work cross-functionally with other departments to implement and support go-to-market strategies.
Role & Responsibilities:

• Act as a liaison between Revenue Operations and other teams, including Marketing, Sales, Client Success, Contracts and Finance.
• Handle the day-to-day requests related to structuring new sales opportunities and processing renewal price negotiations, downgrades, and cancellations for existing subscriptions.
• Actively monitor and resolve assigned Salesforce cases as part of individual case management to support a positive experience for our internal clients.

• Generate, analyze, and distribute impactful reports and dashboards that help identify and monitor areas for optimization of revenue operations processes.
• Ensure outstanding Salesforce data hygiene and seek ways to improve the quality of data within the operational ecosystem.
• Document and maintain training resources and tool kits for processes within our revenue operations tech stack that ensure scalable best practices.
• Dissect technical scenarios and translate complex ideas into consultative recommendations for non-technical stakeholders.
• Assist with strategic operational projects, as needed.

Skills & Experience:

• Uncompromising integrity and a passion for excellence.
• Strong analytical, quantitative, and problem-solving skills.
• Meticulous attention to details.

• Solid understanding of order-to-cash processes.
• Self-motivated with the ability to thrive in a fast-paced environment and prioritize simultaneous requests.
• Superior verbal and written communication skills.
• Continuous learner that can master technologies quickly.
• Process improvement champion who is always looking for a better way to do things.

• Bachelor's degree in Business Administration, Marketing, Finance, or similar preferred.
• 3+ years of proven success in a Sales Operations or renewal operations role preferred.
• Advanced proficiency in Salesforce and Microsoft Office applications required.

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
What We Offer
We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.
In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.
Nasdaq's programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page