Sales Manager

COMPANY OVERVIEW
Join our client's premier jewelry team dedicated to excellence, personalized service, and exceptional craftsmanship. As a family-owned business with a skilled team spanning generations, including Graduate Gemologists, Master Jewelers, designers, Rolex certified watchmakers, and GIA educated sales associates, our client prioritizes building trust-based relationships.
Recently our client expanded to a spacious 14,000-square-foot facility with a 5,000-square-foot showroom, their intimate atmosphere showcases dedicated sections for renowned brands like David Yurman and Rolex, alongside a diverse bridal collection. Their handpicked diamonds epitomize the highest quality standards, and their on-site jewelry workshop offers a firsthand look at the creation process.
We're in search of a dynamic Sales Manager to aid in achieving our growth objectives. This role requires a seasoned luxury sales professional with exceptional clienteling abilities. The ideal candidate will drive sales and deliver top-tier customer service, focusing on expanding our client base while nurturing existing relationships. Join our clients' family of craftsmen dedicated to crafting high-quality, Louisiana-made jewelry, and experience their unparalleled concierge service firsthand.
ESSENTIAL JOB RESPONSIBILITIES

• Drive growth through effective mentoring, development, and leadership of the sales team.
• Engage actively with clientele, maintaining a strong floor presence focused on enhancing the customer experience.
• Implement a comprehensive sales strategy to achieve objectives and broaden our customer base.
• Develop and execute strategic CRM initiatives and prepare for special events.
• Provide coaching, training, and knowledge-sharing across the organization.
• Cultivate enduring customer relationships within a luxury retail environment.
• Identify emerging market trends and shifts, stay informed about competitors, and adapt and implement business plans accordingly.

Candidate Attributes Include:

• Proven ability to manage a sales floor, train staff, and implement active CRM strategies.
• Track record of successful personal client development and sales.
• Strong business acumen and industry knowledge, coupled with exceptional mentoring, coaching, and interpersonal skills.
• Enthusiastic, honest, ethical, detail-oriented, and self-motivated.
• Effective communication with customers and colleagues.
• Passion for driving sales, cultivating customer relationships, and personal growth in the jewelry industry.
• Dedication to continuous learning through workshops, seminars, and self-study.

QUALIFICATIONS

• Minimum four years' experience in luxury jewelry store management and/or high-performing sales roles.
• Bachelor's degree a plus.

Preferred:

• Applied Jewelry Professional (AJP) and/or Graduate Gemologist diploma from The Gemological Institute of America (GIA) and/or other relevant industry certifications.

WORKING CONDITIONS/ENVIRONMENT

• Location: Onsite
• Workdays Schedule:
  • Scheduled workdays will fall Tuesday through Saturday
  • Closed Sunday and Monday

COMPENSATION

• The compensation package offers a target base salary of $100,000, including a variable override and a year-end bonus

BENEFITS & PERKS

• Comprehensive Benefits Package: Including medical, life, and disability coverage, with optional dental and optical benefits.
• Robust 401k program with a substantial company match.
• Paid time off: two weeks including up to three weeks of vacation with increasing tenure, in addition to five major paid holidays.
• Relocation assistance provided; must relocate before starting work.
• Opportunity to thrive in a professional environment with the potential for advancement opportunities.