Sales Manager

Description:

The Sales Manager manages the Sales and Reservations Department, overseeing reservations, group sales and catering sales. This position is responsible for executing the strategic direction of sales programs for hospitality experiences and meeting revenue goals. Drives customer loyalty by delivering service excellence throughout each customer experience. Verifies that the various teams across the company have the information and support needed to deliver on sold business in a timely fashion for high quality guest service.

Requirements:

Primary Duties & Responsibilities

• Manage, drive and motivate the sales and reservations team to achieve/or exceed revenue goals for vacation rental, venue and catering services.

• Contract and coordinate group events within the group booking parameters using the property management tools.

• Up-sells products and services, with the ability to bring the sale to closure.

• Delivers strong group sales prospects and work on outbound sales opportunities.

• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.

• Navigates all reservations considering the impact to operations and works to adjust sales program as necessary to meet internal and external needs.

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy in creating necessary communication for operational success.

• Attend key events, meetings and tradeshows to promote Fort Worden services.

• Assists in marketing group sales products and services.

• Monitor reporting tools to ensure operational goals are being met and adjust as necessary.

• Represents sales department at staff meetings and reports out on sales activity.

• Performs other duties as assigned to meet business needs.

• Upholds company mission and values. Adheres to all standards, policies, and procedures.

Key Competencies

Key competencies include solid understanding of sales and customer service; management to drive results and satisfaction; thriving in a team-oriented environment; approaching problem-solving creatively; integrity, honesty, and adaptability.

Qualifications

To perform this job successfully, the individual must have very strong verbal and written communication skills, be able to multi-task and perform all the major duties described above in an efficient and competent manner. The requirements listed below are representative of the minimum level of knowledge, skill, experience, and ability required:

1. Bachelor’s Degree or other relevant experience in related field;

2. Four years of experience in the sales and marketing, hospitality industry or equivalent field.

3. A track record of delivering on business and mission goals in a related industry

4. A valid driver's license with a safe driving record.

5. Food Handler's Card and MAST (can be obtained after hiring)

Knowledge, Skills & Abilities

· Proficiency in core Office 365 Suite required; Property management software, Maestro a plus.

· Effective and professional oral and written communication skills

· Able to establish and maintain healthy working relationships with people in the course of work including staff and customer relations management

· Excellent organizational skills; able to manage multiple projects and priorities

· Detail-oriented, accurate, thorough, and able to monitor work for quality

· Ability to handle multiple guests and operational demands with a high degree of professionalism, operating often within time sensitive deadlines.

· Ability to handle confidential and sensitive information.