Sales Development Representative

CGTech Solutions
is currently seeking a
Sales Development Representative
Location: Remote or hybrid, North America
Summary
As a Sales Development Representative (SDR), this position will play a pivotal role in our sales team, responsible for identifying and qualifying inbound and outbound leads for CGTech solutions. This role is essential in the early stages of the sales cycle, laying the foundation for our sales team to convert leads into loyal customers. Additionally, it offers opportunities for collaboration with the Sales Team to facilitate in closing deals. This position reports to the Sales Director of Americas.
Responsibilities

• Collaborate with key stakeholders and management to achieve quarterly sales goals;
• Conduct inbound and outbound calls to assist customers and prospects in selecting CGTech solutions and products;
• Create, build, close and manage a qualified pipeline of inbound and direct customers through various channels, including cold calling, email outreach, social media, and other prospecting techniques;
• Cultivate and nurture relationships with leads to build rapport and trust;
• Schedule meetings and demos with the designated sales team member;
• Develop and maintain a pipeline of new leads and sales opportunities within the assigned time zone or territory;
• Maintain and update client data in the CRM system;
• Gather feedback from clients regarding their usage of our solution, the features they are utilizing, and suggestions for new features;
• Provide support in Maintenance & Renewals and partner with the Sales and Technical Support Teams;
• Generate regular reports on lead generation and conversion metrics;
• Other projects and duties as assigned.

Required Qualifications
Education and Experience:

• Diploma, or an equivalent years of experience in the related field;
• 1-3 years of direct experience in customer service or software sales. Additional experience may be substituted in lieu of education.

Skills and Competencies:

• Strong collaborator, working cross-functionally with Sales and Technical Support departments;
• Passion for customer excellence, consistently exceeding customer satisfaction, and possessing strong business acumen;
• Excellent verbal and written communication and presentation skills in English;
• Strong computer skills, including proficiency with Microsoft Suite and database management tools;
• Ability to work independently or in a team environment;
• Ability to work with diverse cultures and backgrounds;
• Ability to learn product lines and sales operations;
• Willingness to seek and provide constructive feedback;
• Passion for continuous improvements in the Ways of Working (WoW);
• Ability to thrive in a fast-paced, evolving corporate culture;
• Team player with high ethical standards

Preferred Qualifications

• Experience in manufacturing industry;
• Experience with software, technology or cloud environments;
• Experience in Salesforce;
• University Degree;
• Experience working for a global company.

Travel
Travel Percentage: 10%-15%
Travel may be occasionally requested to visit customers with the Sales department to support meetings.
Supervisory/Work Environment/Physical Demands/Other Conditions
Supervisory Responsibility: This position does not require supervisory experience.
Work Environment and Conditions:

• Due to the confidentiality of the work, the functions of this position should be performed in a private office/home location. This role routinely uses office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, etc.

• This is a full-time position, and the hours of work and days are Monday through Friday, forty-hours a week, with occasional overtime worked as needed.

• Occasional travel may be involved.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, CGTech will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential functions and/or to receive other benefit and privileges of employment.
Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.
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