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Form of workConfie and its family of companies - Freeway, BlueFire & others - is one of the top 5 insurance brokers in the United States. We have successfully acquired and integrated over 100 acquisitions since 2008, which defines our credibility! Confie is a builder of companies, every single agency we've acquired, we've grown. We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Be part of this amazing journey and take your career and income potential to new heights! Come Grow With Us!
The Role!- Integrity- We maintain the highest standard of ethical behavior, and do the right thing for the customers and employees.
- Commitment- We strive to provide value to our customers, our employees and our company.
- Accountability- We hold ourselves to the highest standards of accountability in all our actions.
- Respect- We are always mindful to respect our customers, ourselves and each other.
- Excellence- We focus on going the extra mile to exceed expectations.
What Will You Do?
The Sales Customer Service Representative will be the liaison between the company and the customer. The Sales Customer Service Representative will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Managing large amounts of inbound calls in a timely manner.
- Responsible for effectively following call center "scripts" when handling different issues.
- Identifying customers' needs, clarify information, research every issue and providing solutions and/or alterative.
- Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed.
- Build sustainable relationships and engage customers by taking the extra mile.
- Making recommendations for products or services that may better suit customer needs.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
- Adhering to all company policies and procedures.
- High School Diploma or GED required
- Minimum of six months in a call center environment
- Pleasant and professional telephone demeanor
- 1+ Customer service experience
- Bilingual in English & Spanish preferred
- Demonstrates well-developed computer skills (internet, email, word processing, spreadsheets, hardware, keyboarding).
- Strong time management and decision making skills
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
- Demonstrate problem solving skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Polite, reliable, adaptability and accountability
