Customer Service And Sales Representative

About Living Well Stores

Living Well Stores is a fast-growing online retailer of power mobility products headquartered in Jacksonville, Florida. We sell products that seniors and people with physical limitations use to better participate in life’s activities. Check us out at www.livingwellstores.com.

The details:

Living Well Stores is looking for a customer-centered, self-motivated, problem solver who can quickly integrate into our small, interdependent team.

Our Customer Service Team Members are involved with all aspects of the Customer Experience from Sales to Service. We pride ourselves on delivering personal, consultative customer interactions.

This is a 37.5 hour a week position and requires that you be available to work Monday - Friday from 9 AM until 5 PM with scheduled breaks and/or occasionally on Saturdays for 3-5 hours. Our Customer Service representatives work from their homes, use equipment we provide and are paid an hourly salary. Candidates must live within 100 miles of Jacksonville, FL.

The Ideal Candidate will:

• Be skilled in consultative selling and qualification of customers to identify the best product for the customer. Past sales experience of consumer goods such as consumer electronics, cars, furniture, home improvements, etc.
• Use a consultative/informative style of selling to identify customer needs and determine the best product for the customer.
• Demonstrate a strong empathetic understanding and a caring attitude.
• Demonstrate targeted questioning and problem solving to troubleshoot and resolve customer concerns.
• Utilize the resources available to you to determine necessary solutions and/or escalate as appropriate.
• Express thoughts verbally and in writing in a clear, concise way without spelling or grammar mistakes.

• Be technically savvy and familiar with common team and customer management programs.
• Have a desire to contribute to and learn in a small team environment where responsibilities may vary.
• Be able to self-manage and collaborate in a work from home setting.

Preferred skills:

• Knowledge of Zen Desk, Microsoft Teams, Outlook, Word, Excel
• Knowledge of home medical equipment and/or travel mobility products
• Bilingual speaker - English and Spanish

Job responsibilities:

· Educate customers on key (mobility and healthcare) product information.

· Assess customer needs to identify best product and/or solution.

· Deliver clear, concise communication related to company processes, service options, and warranty decisions.

· Troubleshoot, analyze, and problem solve to address product service/warranty issues.

· Data entry and maintenance, including order entry, product registration, return processing, and other data.

· Employ excellent communication skills (empathy, questioning, active listening, etc.) to address and manage customer concerns.

· Respond to customers in a timely and professional manner.

· Special projects assigned as needed.

Work From Home Requirements:

You must have a quiet, dedicated space and desk in your home where you can work uninterrupted. You must have an internet connection of at least 25 Mbps in speed.

Application Requirements:

• Ensure you have current and grammatically correct work history and/or resume posted on the application platform.
• Answer the questions provided.
• Do not contact us directly unless you receive an invitation to do so.
• Due to the volume of inquiries, we are unable to reply to applicants who do not have the above skills and capabilities listed above and/or who do not follow the application instructions.
• Ensure you have the ability to accept any meeting invitations and attend a video interview.
• Want to stand out from the crowd? Tell us about yourself! Complete the phone/verbal questions. Consider writing a cover letter or written introduction – identify two qualifications or desired skills form the job positing. Then, describe an example of how you demonstrated a job-related attribute in a workplace situation.

The legal stuff: Living Well Stores is an equal opportunity and veteran friendly employer. Prospective employees will be required to pass a criminal background check and a four panel drug screen that tests for amphetamines, cocaine, opiates and phencyclidine.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings

Communication method(s) used:

• Phone
• Email
• Chat

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• A job for which people with disabilities are encouraged to apply

Work Remotely

• Yes

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• A Problem-solver - uncovers information and determines appropriate options and solutions
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 7 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?
• Do you have a quiet, dedicated space and desk in your home where you can work uninterrupted?

Education:

• Associate (Required)

Experience:

• Customer Service: 6 years (Required)
• goods or services selling: 5 years (Required)
• telephone based customer support: 5 years (Required)

Language:

• Spanish (Preferred)

Location:

• Jacksonville, FL (Required)

Work Location: Remote