Patient Services Coordinator - Orthopedics Ambulatory Center

Description

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals as well as a Level I trauma center. Hartford Hospital is on the cutting edge of technology & medical care and is home to the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. Housing the Northeast’s largest robotic surgery center, committed to becoming the best in the country for patient safety and is pursuing that goal by taking innovative action and creating a culture of safety at every level within the organization.

Don’t miss the opportunity to be part of the new State of the art Bone and Joint Institute at Hartford Hospital. The first new stand-alone Orthopedic Hospital in the Northeast in over 50 years! Our Mission is to be acknowledged as the regional leader in patient-centered, innovative musculoskeletal care, providing cutting edge care to patients in Connecticut and surrounding states. We are seeking dedicated, passionate individuals who would like the opportunity to be part of a team with a patient-centered approach, which brings decades of experience to providing this innovative musculoskeletal care. We offer competitive salaries and benefits, as well as a stimulating work environment that inspires excellence.

JOB SUMMARY

This position ensures patients have been cleared for specialty services office visits.  Point person for all hospitals, department and other health care facilities pertaining to questions/concerns on all provider orders/ referrals.  . Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.  Acts as a liaison between hospital, physicians, health plans, vendors and patients, or other referral services.  .  Manages all outgoing referrals to appropriate agencies to assist the client in achieving the goals and objectives identified in their Care Plan.

Qualifications

Minimum Requirements

Education

• Associate’s degree or equivalent knowledge in ambulatory environment.

Experience

• Five years experience working with referral processes.
• Familiarity with EPC EHR system

Language Skills

• Strong verbal and written English and Spanish communication skill.

Preferred Requirements

Experience

• Experience in ambulatory healthcare environment with front and back end office process involving patient scheduling, registration, information flow, billing/coding and office systems.

Licensure, Certification, Registration

• Completing of training in EPIC and the launching of electronic health records and EPIC reporting across a healthcare system.

Knowledge, Skills and Ability Requirements 

• As a proponent of change, demonstrates continuous improvement mindset, ingenuity and innovative thinking and organizational skills
• Excellent attention to details skills, very critical in this position.
• Ability to approach problems constructively by focusing on how to move project forward, to explore and analyze/process alternative and understand impact of change.
• Proven ability to successfully work in a team environment.  Ability to influence others within ones sub-team in addition to broader teams to promote the continuous improvement process.
• Strong Microsoft office and multi-media curriculum development systems ability.
• Ability to work effectively with system vendors, IG consultants, team members and any given HHC affiliate.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.  Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.  We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.  Every moment matters.  And this is your moment.