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Form of work
SalaryIN ORDER TO BE CONSIDERED FOR THIS POSITION, YOU MUST SUBMIT A COMPLETED EARTHLIGHT JOB APPLICATION. PLEASE EMAIL US DIRECTLY TO OBTAIN AN APPLICATION:
INFO@EARTHLIGHTNATURALFOODS.COM
OR
DOWNLOAD IT AT THIS LINK: bit.ly/EarthlightApplication
Position: Front End Clerk
Reports to: Front End Manager
Purpose: Checks out customer purchases, assists with receiving, stocking and display of product as needed, maintains department cleanliness, registers community room class participants, and provides customer service.
POSITION RESPONSIBILITIES
· Greets each customer. Provides friendly, knowledgeable, and prompt service.
· Checks out customer purchases accurately, efficiently.
· Maintains consistent cash accuracy according to store policy.
· Works with team to complete daily checklist duties.
· Trains other staff as needed.
· Efficiently bags groceries for customers while maintaining product integrity, calls for bagging assistance as needed.
· Receives and processes membership applications and renewals. Provides information to prospective members regarding benefits or membership.
· Stocks, rotates, merchandises and faces product as needed according to individual department procedures.
· Assists in other departments as needed.
GENERAL RESPONSIBILITIES:
Customer Service
· Knows and adheres to quality standards for customer service as outlined by management and owners.
· Adheres to all guidelines around product recommendation and information.
· Assists in any other departments as needed.
Communication
· Communicates openly and honestly with all others in the organization.
· Communicates respectfully at all times.
· Does not expose customers to internal disagreements.
· Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.
Mission Integration
· Knows and promotes Earthlight Natural Foods' principles.
· Understands Earthlight's Mission and Values.
· Knows Earthlight's history.
· Gains and shares natural foods knowledge, continually accesses new information.
· Communicates needs and problems promptly and efficiently.
· Operates with a sense of teamwork; incorporates into daily job.
Personal Effectiveness
· Availability meets the needs of the department for scheduling purposes.
· Reports to work for scheduled shifts, on-time and appropriately uniformed.
· Accepts and offers feedback and suggestions openly and respectfully.
· Accepts direction willingly and follows through with delegated tasks.
· Learns and adapts to new tasks or situations quickly and cooperatively.
· Maintains job-related confidentiality.
· Takes initiative to identify, report, and resolve problems before they escalate.
· Provides a positive model for co-workers.
TECHNICAL SKILLS:
Quality of Work
· Understands technical requirements of job, applies technical knowledge consistently.
· Performs tasks accurately and efficiently, free from errors.
· Performs all tasks according to department procedure.
Quantity of Work
· Performs tasks consistently at an acceptable rate as outlined by department supervisor.
· Organizes tasks efficiently, maintains focus and stays productive.
· Achieves established goals and expected results for the department.
Physical Demands
· Required frequently: standing, walking, kneeling, squatting, bending, reaching, repetitive hand and wrist movement and lifting up to 30 lbs.
ESSENTIAL SKILLS AND EXPERIENCE:
· Ability to lift up to 30 lbs.
· Ability to prioritize work tasks, multi-task, and maintain focus.
· Ability to communicate effectively with people from diverse backgrounds.
· Ability to efficiently research information on the internet for customers.
DESIRED SKILLS AND EXPERIENCE:
· Previous customer service experience.
Experience or interest in natural foods
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
