Address
Form of workBay Cove Human Services partners with people to overcome challenges and realize personal potential.
Job Summary:
It is the mission of the Bay Cove Treatment Center to help opiate addicted individuals achieve a recovering lifestyle. This mission is accomplished through the use of methadone medication as a treatment agent (either through the modality of detoxification or maintenance) and by intensive outpatient individual and group counseling, weekly drug screening, and added services including case management, HIV/AIDS treatment, and family/couples counseling as needed.
This is a non-exempt position.
Supervisory Responsibilities: N/A
Essential Functions of Position:
- Answer phone lines, transfer calls as appropriate
- Use remote to admit clients into the clinic
- Being mindful of unknown persons at the door and questioning any unknown person.
- Check clients into the Treatment Center using AMS
- Accept payment from clients who pay a fee and give payment to Office Manager.
- Ensuring all clients present a photo ID prior to being checked in
- If client arrives at the incorrect time to inform the client politely he/she has arrived at an inappropriate time and have them go upstairs to speak with their counselor.
- Ensuring no more than 5 clients are in the waiting area at one time.
- Monitoring male and female bathrooms, allowing only 1 person to enter at a time and to sign the log.
- Monitoring clients for impairment and notifying nursing as appropriate
- Monitoring clients in the waiting area as well as the pre-waiting area (staff is to be in pre-waiting area with clients).
- Alert appropriate staff (Director, Office Manager, Nurse Manager) as to any disruptive or suspicious occurrence as soon as possible
- Writing up incident reports as needed.
- Monitor noise level, gently reminding clients to lower voices, avoid shouting, singing etc.
- Alert Bay Cove Security to potential trouble as warranted.
- Ensuring all clinic policies are being observed by clients while in the clinic area.
- Informing clients of notices left for them by staff
- Helping to Ensure order in waiting area
- Working effectively with staff
- Ability to remain level headed in a stressful environment
- To remain on duty and wait patiently until the nurse has completed her count, locked the safe and leaves the building.
- To communicate in an effective and calm manner
- Providing excellent customer service to consumers
- Reception, security and excellent customer service skills
- The ability to communicate effectively with clientele and staff
- Maintaining proper boundaries with clientele
- Basic computer skills and Data Entry skills
- Experience in human services work strongly preferred
- Good organization and communication skills
- Reliable
- Calm demeanor
- Must be responsible and flexible
