Address
Form of workROLE: The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*
TASKS AND RESPONSIBILITIES:
- Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
- Answer phone calls concerning various ROI issues.
- If necessary, responds to walk-in customers requesting Medical Records and logs information provided by customer into ROI On-Line database.
- If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
- Logs medical record requests into ROI On-Line database.
- Scans Medical Records into ROI On-Line database.
- Complies with site facility policies and regulations.
- At specified sites, responsible for handling and recording cash payments for requests.
- Other duties as assigned.
SKILLS|EXPERIENCE:
- Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
- Demonstrates the ability to work independently and meet production goals established by MRO.
- Strong verbal communication skills; demonstrated success responding to customer inquiries.
- Demonstrates success working in an environment that requires attention to detail.
- Proven track record of dependability.
- High School Diploma/GED required.
- Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
- Knowledge of medical terminology is a plus.
- Knowledge of HIPAA regulations is preferred.
*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.
