Rlt Customer Support Associate

Description:

Hybrid schedule - Three days a week onsite in East Hanover, NJ
*Please indicate shift preference on candidates resumes*
Available shifts. Candidates should be made aware and able to work either shift. They will be assigned a shift once selected. Please have the candidates share their shift preference.
(1 openings) 6am 2:30pm
(1 openings) 8:30am - 5pm
The Associate E2E Process management role is responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, internal case management, pre-production planning, and logistics, GPS, and systematizing updates to customers. They will also assist with customer related inquiries as needed.
Major Accountabilities
- Manage day-to-day operational processes, including but not limited to order scheduling and fulfilment, internal case management, pre-production planning, logistics, GPS, systematizing updates to customers (i.e. batch release, delivery updates, system-specific site on boarding, etc)
-Complete manual data entry
-Support select process improvement activities associated with customer service operations
-As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Team Leads
-Assist with customer related inquiries based on customer needs/demand
- Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines
- Ability to work the scheduled work hours, which generally will be an 8-hour shift with two paid rest breaks and an unpaid lunch break
-This position will require holiday support for CS team
Ideal Background (State the preferred education and experience level)
Education (minimum/desirable): Bachelor's degree required
Languages: Fluent English, other languages desirable
Experience: 1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
Ability to manage multiple projects and consistently meet deadlines
Strong interpersonal and time management skills, and an ability for productive collaboration across var-ying departments
Detail oriented problem solver who can make clear-headed decisions while under pressure
Experience with systems enabling program end-to-end program operations, including but not limited to customer-facing digital portals, internal case man-agement platforms as well as production planning and financial billing/invoicing tools
Proficient in PowerPoint and Excel, and telephony
Oncology experience preferred
Leadership Competencies
- Problem solving
- Customer/patient-centric mindset
- Strong written and verbal communication skills
- Understanding of systems and required functionality to support customer/patient services operations