Address
Form of workOverview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Reports to the Manager, Patient Account Systems with responsibility for providing analysis when implementing and installing new systems and upgrades. Performs routine and complex system maintenance duties requiring a high degree of experience and expertise. Constructs reports, automated scripting, and extracts from the Revenue Cycle Systems and Business Objects (report writer). Primary responsibilities include: analyzing work flows and understanding policies, procedures, and constraints of operations. In depth and precise investigation and documentation of operational specification and application functionality is required. Serves as a resource to Revenue Cycle management team, determining project needs, developing proposals, and recommending opportunities for technological and work flow improvement. They then work under the appropriate direction to build, install, and support these improvement projects. Recommends methods for improving procedures that result in optimizing system utilization and increasing overall effectiveness of the operation. Functions as primary contact and support during the implementation of new projects, workflows, and upgrades, trouble shooting and fielding questions from end-users during go-live periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users identify how technology can support business needs and assist with adoption of culture change.
EEO/AA/Disability/Veteran
Responsibilities
Qualifications
EDUCATION
Bachelor's Degree in Accounting, Financial or Business Administration, Computer Science or related field.
EXPERIENCE
Minimum 3 years experience in Revenue Cycle and/or healthcare technology strongly preferred; 1 to 2 years analytical skills required. Proficient in at least one of the following relational databases (Crystal, Access, Excel) preferred. Familiarity with FTP file processing and general file management practices recommended.
LICENSURE
Applicable Epic Certification will be required based on assigned service line/area of responsibility.
SPECIAL SKILLS
Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational, problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player. Capable of managing end user relationships. Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required. SQL language preferred.
YNHHS Requisition ID
95223
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Reports to the Manager, Patient Account Systems with responsibility for providing analysis when implementing and installing new systems and upgrades. Performs routine and complex system maintenance duties requiring a high degree of experience and expertise. Constructs reports, automated scripting, and extracts from the Revenue Cycle Systems and Business Objects (report writer). Primary responsibilities include: analyzing work flows and understanding policies, procedures, and constraints of operations. In depth and precise investigation and documentation of operational specification and application functionality is required. Serves as a resource to Revenue Cycle management team, determining project needs, developing proposals, and recommending opportunities for technological and work flow improvement. They then work under the appropriate direction to build, install, and support these improvement projects. Recommends methods for improving procedures that result in optimizing system utilization and increasing overall effectiveness of the operation. Functions as primary contact and support during the implementation of new projects, workflows, and upgrades, trouble shooting and fielding questions from end-users during go-live periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users identify how technology can support business needs and assist with adoption of culture change.
EEO/AA/Disability/Veteran
Responsibilities
- 1. Serve as primary resource for the users in analyzing problems with the system or the feasibility and form of additional developments/enhancements to the system. Serve on the implementation team for analysis, planning, testing, and implementation of new solutions or new releases of existing software applications. Analyzes system upgrade documentation to understand the impact on operations. Identifies/ recommends improvements to operational workflows, procedures, forms, or data which maximize system utilization and productivity.
- 2. Develop and maintain the following system functionalities and components: tables/dictionaries, keystroke emulator scripts, parameters and processing settings, system screen flows, edits, forms, letters, and reports. Performs routine and complex system maintenance (e.g. updates prorations, bill code edits, evaluates Visual Basic and Boston Workstation scripts, PNS updates, insurance updates, updates to small balance and bad debt write-offs, interface maintenance, etc).
- 3. Work with Epic/IT and other vendors on the specifications and of the interfaces between the Epic and vendor systems. Designs, configures, tests, and analyzes interfaces and reports according to departmental standards to ensure proper system configurations.
- 4. Serve as the departmental liaison and coordinator with internal Epic/IT representatives, as well as representatives from the various systems vendors, for reporting problems and the need for maintenance and/or developmental work. In addition to the Patient Financial and Access Systems, supports in a variety of ways, multiple interface systems that connect to the main systems in order to achieve department goals.
- 5. Work with Epic/IT and external vendors on interfaces to external payers (i.e. especially those interfaces utilizing teleprocessing and EDI). Works on extracts of information from main business systems and transfer of this information to other systems, including a data warehouse.
- 6. Assist advanced users in the development/refinement of report(s), or construct new departmental report(s) utilizing the report writer capabilities (i.e. Business Objects) of vendor applications or other tools as needed. This can include PC based database applications, data warehouse applications, or other utilities based on various computer platforms.
- 7. Serve as the department's coordinator and primary liaison for external vendors/payers on system-related issues (such as eligibility and EDI): electronic communications and transaction formats. Works with the Epic/IT department when needed to modify existing systems and formats or implement types of electronic exchanges and formats.
- 8. Identifies, documents, and reports system issues to the appropriate department management staff and external system vendors as needed. Follows up and coordinates resolution of system issues with the appropriate internal or external persons or vendors.
- 9. Assess departmental needs and researches potential additions to the department's software applications (including new versions of existing applications) in order to increase the effectiveness of the department's operation.
- 10. Responsible for assigned projects involving analyzing and implementing required system changes necessary to meet business needs or address identified system issues. Orchestrates system improvement projects when required.
- 11. Assists in training of new Systems Analysts in areas of system that are primary responsibility or area of expertise. Develops and delivers in-service education to various departments.
- 12. Acts as a resource to management and staff on system related topics. Develops working relationships with end users by routinely attending area staff or operational meetings.
Qualifications
EDUCATION
Bachelor's Degree in Accounting, Financial or Business Administration, Computer Science or related field.
EXPERIENCE
Minimum 3 years experience in Revenue Cycle and/or healthcare technology strongly preferred; 1 to 2 years analytical skills required. Proficient in at least one of the following relational databases (Crystal, Access, Excel) preferred. Familiarity with FTP file processing and general file management practices recommended.
LICENSURE
Applicable Epic Certification will be required based on assigned service line/area of responsibility.
SPECIAL SKILLS
Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational, problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player. Capable of managing end user relationships. Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required. SQL language preferred.
YNHHS Requisition ID
95223
