Revenue Cycle Quality & Training Specialist

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Under the direction of the Systems Revenue Cycle Director, the Quality and Training Specialist is responsible for developing the strategy, planning and execution of Revenue Cycle training programs. This role is responsible for assessing Revenue Cycle training, developing programs, then administering programs to meet those needs. The Quality and Training Specialist is also responsible for ensuring Revenue Cycle departments remain compliant.

Essential Job Functions and Responsibilities:

The Quality and Training Specialist will play an integral role in the success of the organization. Specifically, s/he will be responsible for:

• Develops strategy for training and quality programs throughout Revenue Cycle including training assessments and execution of the training and quality programs.

• Works across the Bristol Health entity to ensure all Revenue Cycle training and quality programs meet the greater organizational strategies and directions.

• Develops and administers an audit process to determine the success and retention rates of the material being trained and responds appropriately to continuous improvement opportunities.

• Maintains a portfolio of training options for content sharing including, but not limited to, traditional face-to-face training, self-paced training, and other types of coaching programs.

• Monitors the quality of performance of recent trainees and identifies needs for ongoing refresher training to ensure maximum skill attainment, knowledge retention and compliance with contract specific quality requirements.

• Partners with cross functional teams to design and implement improvements to identified quality trends that require additional agent training.

• Maintains external view to new training techniques and approaches in order to ensure innovative, engaging training techniques are employed.

• Supports new product or service launches by participating on project teams and ensuring training programs are prepared to support launches of new initiatives.

• Schedules all training programs in conjunction with the Systems Director

• Hires, coaches, manages, and develops the Training and Quality staff.

• Routinely evaluates and audits site quality procedures to ensure they are accurate and up to date.

• Analyzes data and recommends solutions for implementation.

• Establishes work procedures and processes that support company and department standards, procedures, and strategic directives.

• Delivers training as appropriate.

• Works on special projects as assigned and any other duties or projects as requested by management.

Educational / Minimum Requirements:

• Bachelor's Degree or a combination of equivalent experience and education can be substituted for the education level.

• Eight years’ experience in Revenue Cycle, including at least three (3) years’ experience in a supervisory level position.

State/Federal Mandated Licensure or Certification Requirements:

None

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually.

Special Requirements:

Ability to effectively manage multiple tasks and projects. Strong computer analytical skills with an aptitude for learning new software programs and the ability to assimilate changes. Creative thinker with the ability to develop engaging and interactive training materials and implement. Superior stand-up presentation skills. Ability to adapt to changing priorities, meet deadlines and work well under pressure.

Physical Requirements:

Prolonged sitting at a desk and/or computer terminal. Significant paperwork requiring extensive eye usage. Physically able to handle paperwork and patient filing. Vision and hearing corrected to normal.

Work Environment:

Normal office conditions.

Cognitive Requirements:

Strong interpersonal skills; ability to deal effectively with physicians, clients, and other related professional personnel. Excellent mathematical and analytical skills; must be able to reconcile patient accounts and spreadsheets expediently. Detail oriented personality. Excellent written and oral communication skills. Ability to work independently with minimal direct supervision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.