Revenue Cycle Manager Of Training

The Revenue Cycle Manager of Training and System Optimization is responsible for ensuring Revenue Cycle teams and leaders are effectively trained on processes, systems, and clinical knowledge in alignment with the VCU Health Systems, department, legal and compliance requirements. This role will lead training activities including design, development and execution of Training programs, new hire orientation, development programs for desired competencies, new processes, and assisting in the development of initiatives for team meetings. This role will also collaborate with VCU Epic IT and 3rd Party Revenue Cycle vendors for billing and charging related workflow system optimizations.
Essential Job Functions

• Capacity to assess and translate organization/internal customer needs into learning objectives and devise effective training solutions.
• Work collaboratively with other Revenue Cycle operational leaders to detect, through KPIs and other reporting, areas of underperformance, and use this to develop / execute specific training plans to ameliorate
• Capacity to assess and translate organization/internal customer needs into future system workflow enhancements.
• Able to develop and execute the department training strategy by using a variety of tactics including live and virtual facilitation, plus training the trainers and aiding peer-based teaching.
• Manage the development and execution of foundational training including revenue and skills training curriculums.
• Demonstrate expertise in influencing teams comprised of all levels to meet the needs of the business.
• Maintains and implements policies and procedures; evaluates and improves the effectiveness of RCA workflow; ensures workflow consistency with 3rd party vendors.
• Analyzes internal quality reviews, makes recommendations for education or counseling for staff as appropriate.
• Contributes to improvement of quality and efficiency of Revenue Cycle analyst tasks and processes; Facilitates communication between IT and Operational SMEs.
• Performs miscellaneous job-related duties as assigned.

Patient Population
Not applicable to this position.
Employment Qualifications
Required Education:
Bachelor's Degree Healthcare Administration; Business Administration Finance, Accounting, or closely related field, or combination of education and experience in lieu of degree.
Preferred Education:
Bachelor's or master's degree Healthcare Administration, Business Administration, Finance, Accounting, or closely related field.
Licensure/Certification Required: N/A
Licensure/Certification Preferred:
Diversity Equity and Inclusion certification preferred
Certified Healthcare Access Manager preferred
Minimum Qualifications
Years and Type of Required Experience
Required:
5 years of progressive leadership experience with a minimum of 3 years of supervisory /management work experience in medical office, medical billing environment or hospital access/pre-access department
Preferred:
10 years of related leadership experience including 5+ years in leadership role with significant business impact
Other Knowledge, Skills and Abilities Required:
Effective leadership to Revenue Cycle operational areas including directors and their teams.
Provides collaborative direction of operations to staff at all access points for practice/clinics.
Standardizes services and creates the optimal patient service experience.
Identifies and pursues opportunities to improve value of operations through enhanced service offerings, improved operational efficiencies and/or cost reductions.
Responsible and accountable for the developments and implementations of standardized procedures, processes, and policies governing registration/scheduling/pre- arrival functions.
Cultural Responsiveness
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Other Knowledge, Skills and Abilities Preferred:
Combination of education and experience in lieu of a degree will be considered.
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Physical Requirements
Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.)
Work Position: Sitting, Walking, Standing
Additional Physical Requirements/ Hazards
Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements
Mental/Sensory - Emotional
Mental/Sensory: Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Fast-paced environment, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change
Capacity to assess and translate organization/internal customer needs into learning objectives and devise effective training solutions.
Able to develop and execute the department training strategy by using a variety of tactics including live and virtual facilitation, plus training the trainers and aiding peer-based teaching.
Manage the development and execution of foundational training including revenue and skills training curriculums.
Demonstrate expertise in influencing teams comprised of all levels to meet the needs of the business.
Maintain and implements policies and procedures; evaluates and improves the effectiveness of RCA workflow.
Analyzes internal quality reviews, makes recommendations for education or counseling for staff as appropriate.
Contributes to improvement of quality and efficiency of Revenue Cycle analyst tasks and processes.
Performs miscellaneous job-related duties as assigned.
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.