Revenue Cycle Director

Proliance Surgeons is one of the largest surgical practices in the country, with over 425 providers including over 250 board-certified physicians providing treatment at more than 100 care centers in Washington State.

Our range of specialties includes orthopedics, sports medicine, spine, ear nose & throat, general surgery, ophthalmology, obstetrics & gynecology, urology and more.

At Proliance, our patients come from all walks of life and so do we. We hire, develop, and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.

Be Part of Who We Are!

Salary Range 152,296 - 274,134

What We Are Looking For

We are seeking a Director of Revenue Cycle to drive Exceptional Outcomes, Personally Delivered.

Key Duties & Responsibilities

The key duties and responsibilities of the Director of Revenue Cycle, but are not limited to:

• Manage all Revenue Cycle teams at the corporate office, ensuring seamless operations and adherence to established policies and procedures.
• Collaborate with Proliance Surgeons leadership to establish or update policies and procedures relevant to Revenue Cycle processes, systems, and tools.
• Provide leadership and strategic direction, offering support to care centers and Ambulatory Surgery Centers (ASCs) on billing and collection activities.
• Foster effective communication and build strong relationships with key stakeholders throughout Proliance Surgeons.
• Maintain and update policies and procedures regarding patient payment and third-party reimbursement guidelines, including collection policies.
• Incorporate best management practices to achieve goals and improve billing and collection policies and procedures.
• Ensure compliance with Revenue Cycle policies and procedures at all sites within the organization.
• Maximize net patient revenues while maintaining compliance with relevant regulatory and legal requirements.
• Assist with addressing patient complaints in a customer service-oriented manner when necessary.
• Supervise, coach, and develop direct reports, and contribute to the development of other Revenue Cycle personnel.
• Collaborate with care center and corporate office leadership to establish and monitor metrics for assessing and providing feedback on all aspects of Proliance's Revenue Cycle functions.
• Identify, establish, and evaluate quality assurance standards and procedures within the department, ensuring accuracy and completeness of billing office functions.
• Schedule, assign, and prioritize department workload, setting appropriate deadlines and reviewing employee performance to ensure timely completion of Revenue Cycle work.
• Provide constructive feedback and guidance on performance to employees in a professional manner.
• Orient, train, and coordinate staff work assignments to optimize productivity and efficiency.
• Maintain effective communication with staff and upper management.
• Document concerns and work toward resolving root causes.
• Ensure compliance with Federal and State guidelines and legal regulations relevant to the position.
• Maintain a professional appearance and demeanor at all times.
• Perform other tasks as assigned by management.

Experience, Skills, and Abilities

• Seven (7) years of direct healthcare financial management experience.
• At least five (5) years of experience in a medical office and ambulatory surgery center practice setting, focusing on billing and collections.
• AAPC certified professional coding and/or certified through AHIMA.
• Comprehensive understanding and in-depth working knowledge of the healthcare Revenue Cycle.
• Extensive knowledge of healthcare billing and collection regulations, with the ability to educate others and implement new regulations as necessary.
• Strong analytical and computer skills.
• Experience with NextGen, Amkai, or other medical billing software.
• Ability to work effectively as part of a multi-disciplinary team.
• Strong communication skills, both verbal and written, with the ability to communicate accurately and concisely to various audiences.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively.
• Ability to establish and monitor performance/productivity standards.
• Proficiency in analyzing financial and operational information to facilitate decision-making.
• Previous experience at Proliance Surgeons preferred.

Work Environment/Physical Requirements

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the teammate is regularly required to talk or hear. The teammate must be able to stand, walk, squat and lift training room equipment when necessary. Occasionally lifts and carries items weighing up to 40 pounds. When training, standing may be required for several hours at a time. Must be able to travel to various sites within Proliance surgeons. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Requires working under stressful conditions or working irregular hours.

Benefits – we are proud to offer you:

Medical/RX

Dental

Vision

Life and LTD – paid for by Proliance

401k with match and profit sharing

Holiday pay

PTO/Sick and Safe Leave – accrual from date of hire

Team member referral program and more!

Salary Range: $135,979-$217,566

Plus, ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!

Equal Employer Opportunity

Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.

All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

Work Environment

How we are protecting Employees from COVID-19?

Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination or proof of a medical or religious exemption. Employment is contingent upon providing the documentation listed above.

This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person. Other functions may be assigned and leadership retains the right to add or change the duties at any time.