Retail Support Trainer (Chicago, New York, Texas)

At JustFoodForDogs, we're on a mission to improve the length and quality of life for as many pets as possible. We're looking for an experienced Retail Support Trainer who has a growth mindset and is full of big ideas to help deliver on this mission for pets nationwide.

Key Responsibilities:

*applicant must live, or be willing to relocate to the greater NY, Chicago or Chicago Market* Travel Expected 50%

As a Retail Support Trainer, you will play a pivotal role in advancing our mission by:

1. Performance Excellence: Operations and Customer Experience Focus

• Elevating the pet parent guest experience to the highest levels by delivering training that, consistently reflects the unparalleled hospitality standards outlined in JFFD’s retail training program.
• Analyzing financial reports for each kitchen, pinpointing production opportunities, and strategizing training to meet or exceed company targets.
• Formulating data-driven action plans with our Kitchen and Pantry Teams, continuously tracking performance after training has been delivered and making adjustments as needed to achieve and surpass objectives.
• Occasionally train on or attend grassroots marketing strategies to heighten market awareness in each location.

2. Talent Development:

• Executing a comprehensive recruitment and training program for General Managers, Pantry Area Managers, Leads, and Cooks within the JFFD Retail environment.
• Serving as a motivator, coach, and catalyst for Kitchen and Pantry leadership teams to elevate the customer experience and surpass business goals.

3. Leadership and Cultural Ambassadorship:

• Engaging with all pets and their parents visiting our stores while fostering a welcoming and kind atmosphere.
• Embodying and exemplifying company values and protocols, setting a positive and inclusive culture standard within each store.
• Assuming a mentorship role, fostering a servant leadership mindset to inspire success among General Managers and Pantry Area Managers.

4. Collaborative Synergy:

• Engaging with support service contacts and all company departments to proactively resolve operational challenges, fostering collaboration that enhances guest experiences and operational efficiencies.
• Effectively communicating and guiding teams through organizational and company changes with a constructive approach.

5. Insightful Reporting and Communication:

• Delivering comprehensive recaps and performance reporting packages to the Regional General Managers and Chief Retail Officer.
• Ensuring clear and productive communication with cross-functional support roles and departments to drive positive impacts on guest experiences, business outcomes, and employee well-being.

Requirements :

• Ability to facilitate training in front of an audience of 5-35 people at a time.
• A love for dogs and canine nutrition and a desire to create the ultimate customer experience
• 3+ years of Direct Management or 3+ years of experience training teams’
• Ability to and motivate effective teams
• Clear, concise written and verbal communications
• Analytical and problem-solving skills
• Comfortable and flexible with change - we are growing rapidly
• Ability to create and implement strong training programs
• Maintain a positive, collaborative, team building, can do attitude at all times and through adversity
• Developing and maintaining positive relationships through established strong communication regarding responsibilities, changes, and challenges as well as follow up
• Excellent organizational and leadership skills
• Detail-oriented with the ability to handle multiple competing priorities at one time
• Experience in the restaurant or retail industry is a plus
• Proficient on a Mac/PC with experience working in Microsoft Office and Microsoft Excel
• Ability and flexibility to travel in and outside of the territory as needed. This is a position that will require frequent travel.
• Reliable form of transportation on an as-needed basis
• Ability to lift 50 pounds

Our Core Values - TEAMwork

Transparency – From the ingredients to monthly company hosted townhall meetings; JustFoodForDogs is committed to transparency.
Evolution with Empathy – JustFoodForDogs is committed to adapting as the needs of pet’s change. We view evolution as necessary growth. We’re relentlessly dedicated pioneers of health and wellness for pets and we will never, under any circumstances, stop asking our founding question: “Is there a better way?” for pets, customers, employees & partners
Advocates for pet health – JustFoodForDogs is committed to honoring pet life through support of rescue efforts & driving positive change within the pet food industry
Mission driven decision making – We’ve made it our mission at JustFoodForDogs to improve the length and quality of life for as many pets as possible—through real food and nutrition

JUSTFOODFORDOGS is an Equal Opportunity Employer. JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Direct Management: 3 years (Preferred)
• Training & development: 3 years (Preferred)

Ability to Relocate:

• New York, NY: Relocate before starting work (Required)

Work Location: In person