Retail Store Manager

OUR MISSION
Goodwill Industries of Tulsa, Inc. provides work opportunities, job training and support services for people with disabilities or other employment barriers.

 

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JOB SUMMARY:
Manages all phases of the operation of the store in accordance with Goodwill policies and provides an optimum shopping environment for its customers. MANAGEMENT POSITION - SALARIED WITH BENEFITS
ESSENTIAL JOB FUNCTIONS:

1. Responsible for the sales, profit and marketing plan of assigned store. Evaluates sales results against plan and inventory levels and takes appropriate action as necessary. Controls costs related to store operations in accordance with budgeted allowance
2. Ensures that proper merchandising, visual displays, and space allocation are in accordance with merchandising plans to meet projections for sales per square foot and average sale per transaction
3. Interviews, trains, supervises, evaluates and coaches employees to ensure adequate staffing of store. Completes all personnel records and reports while maintaining the confidentiality of the employee and the company. Conducts regular monthly store meetings, which include focus on safety in store operations. Provides feedback to management to enhance the communication process.
4. Ensures that all employees provide friendly, courteous customer service and satisfaction. Responds to requests for management assistance in a helpful and accommodating manner.
5. Supports the mission of Goodwill by exhibiting a willingness to employ and supervise persons with barriers to employment. Trains, supervises and evaluates client/trainees assigned to the store in consultation with vocational staff.
6. Verifies quantity, quality and dollar value of merchandise received in the store. Evaluates pricing of goods and makes and reports any necessary adjustments according to established procedure. Determines the value and price of some merchandise such as housewares, shoes, books and electronics in accordance with company pricing guidelines.
7. Completes all reports and documents that are to be submitted on a daily, weekly and monthly basis. Ensures the accuracy and timeliness of all written reports.
8. Controls inventory and loss of merchandise due to errors, internal shrinkage and shoplifting_ Takes appropriate action in preventing such losses.
9. Ensures that a member of management is in charge of store operations in the absence of the Store Manager. Maintains security of all cash and store receipts. Arranges for daily deposits to be taken to the bank by authorized management personnel.
10. Directs and monitors Assistant Managers and CSM in the management of their assigned areas of responsibility.
11. Attends all in-service training sessions.
12. Represents the company and its mission within the community. Promotes the store by interacting with other business leaders and by participating in community events. Such activities will be coordinated with the Director of Community Relations and the Coordinator of Retail Sales.
13. Observes the practices of retail competitors and evaluates the impact of competition on Goodwill operations.
14. Performs all basic responsibilities common to all Goodwill store management positions, i.e.
    • Performs cash register transactions
    • Attends to any after-hours emergencies that occur in the store.
    • Addresses facility maintenance and security issues
    • Monitors the proper use of store equipment to minimize need for repairs and replacement
    • Performs any and all functions pertaining to the opening and closing of the store.
    • Directs and performs housekeeping and recovery duties
15. Follows, enforces and provides training to ensure that all safety rules and regulations are followed. Completes and submits any necessary forms and/or reports immediately, but no longer than within 24 hours when an incident occurs.

OTHER JOB FUNCTIONS: 

1. Answers the phone, relays information and makes store announcements.
2. Moves and maneuvers shipping racks, shipping carts, small pieces of furniture and electrical/mechanical appliances and small display fixtures.
3. Performs light housekeeping duties as needed. Keeps floor and fixtures cleared of discarded or fallen merchandise.
4. Places inventory into stock in proper category by size and color.
5. Pulls merchandise by tag number for return to the processing plant. Accurately records the category and quantity on a merchandise return voucher.
6. Other duties as assigned.

OTHER REQUIREMENTS: 

1. Must have two years management experience, preferably in retail apparel management.
2. Must have two years supervisory experience and strong visual merchandising skills.
3. Must have insured vehicle to be used for store-related travel.
4. Must have home or cell phone.
5. Must be 21 years of age.
6.  Must have a valid resident state driver's license, with a good driving record.
7. Must be eligible for positive outcome on required resident state criminal conviction background check.
8. Must maintain appropriate requirements for legal vehicle operation including current automobile insurance and license plates.
9. Must maintain Goodwill's Drug-Free Workplace
10. Goodwill considers this a safety sensitive position because it includes tasks or duties that Goodwill reasonably believes could affect the safety and health of the employee or others.

EDUCATIONAL REQUIREMENTS: 

1. High school diploma or equivalent required.
2. Ability to calculate figures and amounts such as discounts, proportions and percentages.
3. On-the-job training is over a period up to and including six months.

PHYSICAL REQUIREMENTS:

• Climbing, balancing, talking, hearing, stooping, crouching, reaching, handling, fingering, feeling and seeing
• Lifting/Carrying. Medium work— Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs
• Pushing/Pulling. Heavy work--Pushing/Pulling 100 lbs. maximum with frequent pushing/pulling of objects weighing up to 50 lbs.

AN EQUAL OPPORTUNITY EMPLOYER
Goodwill’s policy is to provide equal employment opportunities for all without regard to disability, genetic information of any individual or the individual’s family, race, color,religion, sex (including pregnancy), national origin, age, or veteran’s status including disabled veterans and veterans of the Vietnam era.