Retail Sales Associate - (Hourly + Commission)

Our Retail Sales Associate role is perfect for those who enjoy helping others and making a difference in people’s lives. As the “face of You Can Home Medical Supplies”, you will assist, educate, and provide solutions to our in-store customers, modeling a standard of excellence in providing superior customer service. This role will be assessing and identifying customer needs, and efficiently performing all tasks related to our point-of-sale process. To us, nothing feels better than being able to improve the lives of our customers by providing the best service available. If this sounds like something you feel qualified and suited for, we’d love to see you on the You Can Home Medical Supplies team.

This is an hourly position that is eligible for commission earnings. This role will require Saturday availability, from 9 AM to 4 PM. Full or Part time consideration. Benefits available for full-time employees.

Role and Responsibilities:

• Greeting and assisting all walk-in customers, as providing an exceptional customer experience by ensuring the customer is always the priority.
• Creating and fostering customer relationships to build trust and appropriate expectations, assisting with customer questions on medical billing and/or disputes.
• Recommending products to customers that best meets their medical needs and closing sales.
• Answering incoming phone calls with an attentive, patient, and friendly demeanor.
• Perform other duties as deemed appropriate by management.

What We’ll Need from You:

• Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions.
• Ability to learn about the products and accessories You Can Home Medical Supplies carries and be able to educate and recommend products to customers to drive sales.
• A polite, positive, and cooperative attitude, and willingness to be part of a team.
• Computer literacy and the ability to handle different software and programs.
• Superior communication skills, both verbal and written.
• Great attention to detail.
• Ability to effectively handle multiple tasks with numerous interruptions is a must, while still keeping a positive and friendly attitude.
• A High School Diploma or a G.E.D.

What We’d Love to See:

While not necessary, some big marks in your favor would include: prior experience in the HME industry, prior experience with medical insurance providers, and bilingual skills (Spanish/English).

Job Types: Part-time, Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• DME: 1 year (Preferred)
• Customer service: 2 years (Preferred)
• Retail sales: 2 years (Preferred)

Work Location: In person