Retail Operations Manager

We are looking for an Operations Manager to oversee a growing CBD company here in Las Vegas!

Essential Duties and Responsibilities

• Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members.
• Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands
• Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service.
• Participate in the resolution of issues with members of community and political groups and other agencies.
• Keep current on industry trends that have potential impact on the division.
• Plan, control and monitor operating budgets for assigned areas of responsibilities.
• Participate in marketing activities and business development to increase revenues and decrease costs.
• Analyze financial and other data reports. Make modifications to operations to contain costs.
• Integrate clinical management.
• Design, implement and maintain processes to maximize quality of operations.
• Ensure compliance with AMR policies and procedures.
• Ensure continuous quality improvement through clinical management, communications center, and protocol interaction.
• Establish a program for disaster planning and take control of situations as needed during times of disaster.
• Interact with other emergency relief providers: public and private.
• Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees.
• Manage the recruitment, retention, development, and formal recognition of employees with Recruiting Team.
• Provide direction, clarity of expectations and coaching to supervision.
• Manage employee performance by setting and communicating standards, measuring results and providing feedback.
• Act as a resource to employees in resolving problems and increasing effectiveness.
• Participate in the resolution of labor disputes and ensure effective relationships with union representatives.
• Ensure consistent and fair treatment of employees.
• Role model appropriate behavior with regard to AMR Vision and Guiding Principles.
• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.
• Modify jobs or roles of supervisor and field employees to increase job satisfaction and employee development.
• Actively develop, train and promote the use of work teams for process improvement.
• Ensure effective, timely and cost-efficient contract administration.
• Volunteer in community activities to increase the image of the division and AMR.
• Share information with others in the region, other AMR operating companies, and Corporate, to increase the use of best practices.
• Monitor and make appropriate modifications in processes to manage success measures.
• Implement changes to integrate operational initiatives associated with organizational strategy.
• Establish plans and implement specific actions to assist in the quick, effective integration of new companies into the AMR family.
• Ensure effective risk management (e.g., workers' compensation, safety) through proactive education and training programs.
• Manage inventory (including the fleet of vehicles) in a cost-effective manner.
• Administer the capital budget to ensure effective use of available resources.

Moderate travel to assigned areas of responsibility.