Address
Form of workAnnouncement
Details
Open Date
07/10/2023
Requisition Number
PRN13887N
Job Title
Retail Operations Coordinator
Working Title
Guest & Member Experience Team Assistant Lead
Job Grade
B
FLSA Code
Nonexempt
Patient Sensitive Job Code?
Type
Non Benefited Staff / Student
Temporary?
No
Standard Hours per Week
19
Full Time or Part Time?
Part Time
Shift
Variable
Work Schedule Summary
The Museum is open 7 days a week 10:00-5:00pm and 10:00-9:00 pm on Wednesdays. Potential for evening or early morning event scheduling.
Is this a work study job?
No
VP Area
Academic Affairs
Department
00018 - Utah Museum of Natl Hist Oper
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
Internal to the University
Pay Rate Range
15.50 to 16.00
Close Date
Job Summary
This position is responsible for assisting the Guest & Member Experience Team Leads in ensuring outstanding guest service and effective operations of the Welcome Desk and museum galleries. Individual will make use of leadership skills in this position to model exceptional customer service, train new staff, fill in as a lead when needed, and other tasks as needed.
At the Natural History Museum of Utah, we recognize that our strength and sustainability as an organization stem from diversity and inclusion. For this reason, we are committed to fostering equity, recruiting and retaining a diverse workforce that reflects the communities we serve, and empowering staff members in developing an accessible and inclusive work environment.
We also place a strong emphasis on providing an exceptional experience to every guest who visits the museum or participates in any of our programs. We believe that everyone at NHMU, at every level and in all departments, are a critical part of providing this level of experience. Therefore, all staff members receive ongoing training and are expected to consistently contribute to creating exceptional, memorable, and inclusive experiences for our guests, partners, and the community.
Employees at NHMU working in guest facing positions who are fluent in a language beyond English, and willing to engage with guests in that language, will receive a 50 cent per hour increase to their wage.
Responsibilities
1. Guest Experience: ensures customer service standards are met and exceeded and that guests needs and concerns are responded to in a timely manner, works side by side with staff to model appropriate guest service standards.
2. Staff Management and Training: works with GMET Leads & Manager to implement guest services policies and procedures, assists with required training for new team members, identify areas of opportunity and work to improve results, promotes collaboration and a positive, professional work environment.
3. Workspace Management: works with GMET Leads to maintain Welcome Desk and museum operations standards, ensures a clean and safe work environment, and follows all NHMU procedures for guest/team member incidents.
4. Assistant Lead duties include, but are not limited to: performing all associate tasks and duties beyond standard expectations, awareness of daily museum happenings and sharing that with staff and other areas of the museum, assist the leads with assigned tasks, take on lead duties when a lead is absent, training new GMET Associates, and attending regular GMET Leadership meetings.
Minimum Qualifications
Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate's degree in Business, or a related field, or two years of related college work along with the above experience requirements is preferred. This position is not responsible for providing patient care.
Preferences
IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:
•Written and oral communication skills
•Problem solving
•Adaptability/handle pressure well
•Time management
•Attention to detail
•Skilled in situation de-escalation
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: employment@utah.edu or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Details
Open Date
07/10/2023
Requisition Number
PRN13887N
Job Title
Retail Operations Coordinator
Working Title
Guest & Member Experience Team Assistant Lead
Job Grade
B
FLSA Code
Nonexempt
Patient Sensitive Job Code?
Type
Non Benefited Staff / Student
Temporary?
No
Standard Hours per Week
19
Full Time or Part Time?
Part Time
Shift
Variable
Work Schedule Summary
The Museum is open 7 days a week 10:00-5:00pm and 10:00-9:00 pm on Wednesdays. Potential for evening or early morning event scheduling.
Is this a work study job?
No
VP Area
Academic Affairs
Department
00018 - Utah Museum of Natl Hist Oper
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
Internal to the University
Pay Rate Range
15.50 to 16.00
Close Date
Job Summary
This position is responsible for assisting the Guest & Member Experience Team Leads in ensuring outstanding guest service and effective operations of the Welcome Desk and museum galleries. Individual will make use of leadership skills in this position to model exceptional customer service, train new staff, fill in as a lead when needed, and other tasks as needed.
At the Natural History Museum of Utah, we recognize that our strength and sustainability as an organization stem from diversity and inclusion. For this reason, we are committed to fostering equity, recruiting and retaining a diverse workforce that reflects the communities we serve, and empowering staff members in developing an accessible and inclusive work environment.
We also place a strong emphasis on providing an exceptional experience to every guest who visits the museum or participates in any of our programs. We believe that everyone at NHMU, at every level and in all departments, are a critical part of providing this level of experience. Therefore, all staff members receive ongoing training and are expected to consistently contribute to creating exceptional, memorable, and inclusive experiences for our guests, partners, and the community.
Employees at NHMU working in guest facing positions who are fluent in a language beyond English, and willing to engage with guests in that language, will receive a 50 cent per hour increase to their wage.
Responsibilities
1. Guest Experience: ensures customer service standards are met and exceeded and that guests needs and concerns are responded to in a timely manner, works side by side with staff to model appropriate guest service standards.
2. Staff Management and Training: works with GMET Leads & Manager to implement guest services policies and procedures, assists with required training for new team members, identify areas of opportunity and work to improve results, promotes collaboration and a positive, professional work environment.
3. Workspace Management: works with GMET Leads to maintain Welcome Desk and museum operations standards, ensures a clean and safe work environment, and follows all NHMU procedures for guest/team member incidents.
4. Assistant Lead duties include, but are not limited to: performing all associate tasks and duties beyond standard expectations, awareness of daily museum happenings and sharing that with staff and other areas of the museum, assist the leads with assigned tasks, take on lead duties when a lead is absent, training new GMET Associates, and attending regular GMET Leadership meetings.
Minimum Qualifications
Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate's degree in Business, or a related field, or two years of related college work along with the above experience requirements is preferred. This position is not responsible for providing patient care.
Preferences
IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:
•Written and oral communication skills
•Problem solving
•Adaptability/handle pressure well
•Time management
•Attention to detail
•Skilled in situation de-escalation
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: employment@utah.edu or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
