Restaurant Host/Coordinator

Tower Club Dallas - Restaurant Host/Coordinator

The Restaurant Host creates remarkable experiences for our Club Members before, during, and after every visit.

• Communicate and take care of members needs as it relates to reservations, inquiries, preferences, etc.
• Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences
• Key focus on name recognition and overall hospitality

Day to Day:

• Direct Members and Guest to their destinations within the Club.
• Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone
• Assist Members by providing information and scheduling appointments and reservations for Club programs and services.
• Maintain the lobby, front entrance, workstation, and other surrounding areas.
• Manage the phones and voicemail to ensure we are responding to member needs.
• Seat guests and provide menus according to the F&B Hospitality standards

All the other stuff we do:

• Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
• Conduct ourselves professionally and respectfully
• Work safely
• Attend daily line-up and participate as requested
• Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards
• Understand service recovery procedures for Member/Guests
• Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible

About you:

• Prior Hospitality experience preferred
• Service oriented mindset and be capable of making every guest feel valued
• A people person with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience
• Strong communication skills verbal, written, phone, text, and social media communications
• Work well under pressure, coordinating multiple tasks at any given time
• Strong organizational skills and attention to detail
• Positive phone demeanor
• Competent working with Microsoft Office Suite, including Word, Outlook, and Excel
• Positive attitude and be willing to work as part of a team
• Smile

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person