- Handles guest service issues professionally and with composure
- Fosters a safe, respectful and quality employee experience
- Partners with the GM to identify and address opportunities to increase business results using the P&L
- Accountable for following and executing all state safety and sanitation guidelines
- Consistently ensures proper timing and production of all food orders
- Supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
- Is responsible for maintaining all product quality standards by performing regular line checks
- Thoroughly completes all prep lists, order guides, and all cost and food inventories
- Supports the goals of the business (including but not limited to food costs, labor, and team member retention).
- Supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
- Is responsible for assisting the General Manager in recruiting, hiring, training
- Acts as a goodwill ambassador to the community of Pei Wei
- Is responsible for regular repairs and maintenance of the restaurant
- Is responsible for assisting the General Manager in the development of other managers and Shift Leaders
- Is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
- Partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals.
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Experience:
- External Candidates: 2 years management experience
- Internal Candidates: 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience and 1-year pervious restaurant management experience
- High School diploma or GED preferred
Decision Making:
- Applies data from multiple sources as well as experience to support fact-based decisions
- Makes decisions in a timely manner
- Decisions balance urgency with long-term execution
- Decisions demonstrate good judgement
Enjoys the challenge of unfamiliar tasks
- Quickly grasps and applies new concepts
- Leverages previous experiences and learning to solve new problems
- Reviews successes and failures for clues to drive future improvement
- Completes FOH and BOH certification
- Is equally competent in FOH and BOH
- Has the knowledge and ability to train team members in all positions
- Recognizes how FOH and BOH impact each other and the overall guest experience
- Consistently observes team member behaviors and identifies frequent coaching opportunities
- Provides constructive coaching in a manner which builds team member confidence and performance
- Models desired behaviors to support coaching
- Provides ongoing feedback on previously coached behaviors and shows how those behaviors drive improved results
- Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs. during a shift
- Must be able to stand and walk for periods of eight to ten hours in length each shift