Resource Management Representative

Russell Tobin + Associates is currently seeking an experiencedResource Management Representativeto aide in support of our client's team out of Santa Clara, CA. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. This is a 12-month contract role with the potential to extend and/or convert for the right candidate.

Job Title: Resource Management Representative

Pay: $37.00-$39.00/hour (based upon experience)

Duration: 12-Months (with strong potential to extend)

Schedule: Monday – Friday // 40hrs/week

Location: HYBRID - SANTA CLARA, CA (Wed/Thurs IN OFFICE)

The Resource Management Representative (RMR) is responsible for two primary areas:

1. Assignment of incidents or cases to the support organization
2. Workforce scheduling of support teams.

Job Responsibilities:

• Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorization
• Work with tools, other dispatchers, team leads and managers to determine the best person to handle the incident
• Monitor incoming queues and transfer queues for new incidents and incidents that need to be reassigned
• Schedule technical resources on the Company Workforce Management portal
• Work with managers to build team schedules

Experience/Skills:

• 0 - 1 year working within a customer service environment.
• Basic computer skills and operation system knowledge
• Help desk and/or customer support experience (an understanding of priorities & SLA)
• Interpersonal skills (great communication, empathy, active listening, and a drive for growth)
• Critical thinking skills
• Some technical understanding of networking, databases, and programming (Java, JavaScript)
• Experience with Mac

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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