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Resort Shuttle Driver - Spencer Street Resort
We Put the World on Vacation
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Shuttle Driving from Resort to Harrah's Casino plus additional resort responsibilities, such as assisting with Laundry and Common Area duties when not driving. $15 plus any overtime afternoon and evening shifts - weekends required.
The Operations Associate is responsible for completing daily resort functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Operations Associate also completes special projects and duties as assigned.
Essential Job Functions:
- Performs daily Front Desk functions such as guest check-in and–out, answering phones, completion of shift checklist, processing related transactions, etc.
- Assists in inspecting condominium units, ensuring they are clean, functional, and sanitized for owners and guests.
- Assists in servicing of condominium units, and cleaning and sanitizing units for owners and guests.
- Valid driver's license to drive the resort shuttle.
- Directs owner and guest requests to the correct department. Responds courteously, efficiently, and professionally to guest service requests.
- Delivers items to owners and guests occupying units at the resort.
- Performs light administrative duties such as sending a receiving faxes, making copies, and sending e-mail correspondence.
- Greet, register, establish necessary credit for, and issue keys appropriately to guests.
- Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
- Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
- Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
- Communicate with other departments as needed via telephone and two-way radio.
- Completed check-out procedures, computes bills, collects payment, and makes change for guests as required.
- Distributes guest and staff mail and messages as necessary.
- Post charges for faxes, copies, or laundry or charges from the food, beverage, or convenience store outlets.
How You’ll Be Rewarded:
- Medical, Dental, and Vision Insurance.
- Discounted Hotel & Resort Stays.
- Employee Stock Purchase Program.
- Tuition Reimbursement.
- 401K Retirement Savings with Company Match.
What You’ll Bring:
- State driver’s license and comfort operating large vehicles such as shuttles or vans.
- Creativity and customer obsession.
- Excellent communication skills.
- Ability to demonstrate good judgement when interacting with guests and team members.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Willingness to learn new programs such as company reporting and associate timekeeping.
- Willingness to work an adjusted schedule, including evenings, weekends, and holidays.
- High school diploma or equivalent (Unless there is a legal requirement, experience will be accepted for the education requirement).
- One year of experience in customer service or recreation preferred.
- Depending on the location, one or more of these certifications: Lifeguard, CPR, First Aid, Alcohol Awareness Card, Food Server Health Card.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave, and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal-opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
