Residential Plumbing Company Csr/Dispatcher

Company Description: Plumbtree Plumbing and Rooter, Inc. is a Plumbing Company based in San Jose, CA specializing in complete plumbing services. Our services include drain cleaning, clogged toilet repair, sewer replacement, cleanout installation, water leak repair, water system repipe, water service replacement, leaky toilet, gas testing, gas system leak detection, gas line repair, water heater maintenance, water heater repair, water heater replacement, tankless water heater installation, tankless water heater maintenance, and tankless water heater repair. We are licensed under Number 1073826.

Plumbtree Plumbing and Rooter, Inc. Benefits

Medical: Kaiser Gold for the team member paid for by the employer

401K: With an employer match 100% of the first 3% & 50% of the next 2%

Paid Holiday: Thanksgiving, Christmas, and Independence Day

Paid Vacation: 40 hours

Bonus: Performance bonuses

Plumbtree Plumbing and Rooter, Inc. Core Values

Service First: From the get-go, we meet our clients with empathy, enthusiasm, and a helpful disposition. We ask questions, listen to understand, and learn what is valuable to those we encounter. We share our knowledge and give our best solutions to improve the lives of those we serve.

Accountability: We are accountable not only for what we do but also for what we don’t. We strive to do the right thing but exercise the humility to recognize and acknowledge when we do not. We celebrate our successes and use our shortcomings to open the door to self-improvement, trust, and the betterment of our team.

Continuous Improvement: The desire to improve stems from a belief that better is always best. We crave learning and others' perspectives to enhance our understanding and improve all outcomes. We are always open to suggestions and ways to provide a better product and customer experience.

Craftsmanship: We imagine every home has transparent floors, and ditches are never backfilled. We know that craftsmanship is not an accident but rather the result of a willingness to learn and the application of skillful efforts. We hone our craft by working with our hands, thinking with our minds, and putting our hearts into doing the job well because it’s the only way we know how. We take immense pride in the quality and excellence of our work.

Winning Spirit: We share these common values and inspire each other to achieve our dreams and goals. We win and lose together but always make sure to have fun doing it.

Role Description

This is a full-time hybrid role as a Plumbing Company CSR/Dispatcher. The role is primarily located in San Jose, CA, with some flexibility for remote work. Plumbtree Plumbing and Rooter, Inc. will consider a full-time remote position if the desired skill set is fulfilled. The primary responsibilities of the role include providing excellent customer service to clients, coordinating service requests with plumbers and clients, dispatching plumbers to job sites, managing job schedules, and maintaining customer records.

Qualifications

• General understanding of basic plumbing terminology
• Experience in customer service
• Excellent communication and organizational skills
• Ability to work independently and as part of a team
• Proficiency in scheduling and dispatching
• Knowledge of plumbing codes and regulations
• Experience in a similar role is a plus
• Knowledge of Service Titan is a plus

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Rotating weekends

Work Location: Hybrid remote in San Jose, CA 95119