Residential Aide Supervisor - Wyndham Gardens

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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 13 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
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Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
www.housingworks.org
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
 
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation Range:  $23/hr - $25/hr commensurate with experience
Overview: 
The Residential Aide Supervisor (RAS) ensures the wellbeing and safety of the program's clients and staff during their shift and supervises the RA staff so they can achieve the same goal. The RAS provides crisis intervention as needed to maintain residential safety and security. The RAS encourages our clients to adhere to the Housing Works Code of Conduct so that they can participate in the program in a healthy and safe manner.
Responsibilities:

• The RAS Supervises a staff of Residential Aides at the Stabilization Hotel and/or Drop-In Center and ensures coverage by creating a regular staff schedule.
• Build rapport with program clients and engage with them professionally and respectfully. When necessary, de-escalate tense, even hostile, client situations 
• Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Train staff in all programmatic policies and procedures.
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Always enforce the Residential Code of Conduct and/or House Rules.
• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Ability to prioritize and multi-task.
• Ability to work with the street homeless population.
• Dependable and flexible
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills both verbally and written including the ability to communicate with all levels of management.
• Ability to prioritize and multi-task.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Ability to work under pressure.
• Self-motivated and self-directed with the ability to assert oneself.
• Exemplary time management skills.
• Ability to work with colleagues to solve problems.
• The Residential Aide Supervisor position is one which requires the staff person to be present in the program site 100% of the time.
• Occasionally to Frequently expected to de-escalate tense, even hostile, client situations
• Able to lift 20lbs. with proper assistance and tools.

• High School Diploma or GED required.
• Bachelor's degree preferred.
• At least three years of work experience as a Residential Aide and/or in a client-facing role at a social services organization.