Resident Services Coordinator - Rochester

Come join our life-changing team building hope, resilience and well-being as a Resident Services Coordinator!

Shift Details: Full-time – 40 hours/week

Schedule: Monday-Friday 8:00am-5:00pm with some flexibility

Compensation: $48,000-$53,000 annual salary

Location: 1800-1830 High Pointe Ln NW, Rochester, MN 55901

About the job:

The Service Coordinator provides case management and referral services to the residents. This position works with agencies and service providers in the community to establish relationships and link residents and services appropriately.

Essentials:

• Works as a team member with Community Administrator in serving project residents (follow up on resident situations management believes may need supportive services)
• Provides or coordinates educational sessions for residents about the resources available to them within the broader community.
• Promotes wellness activities for all residents.
• Educates residents on service availability, application procedures, resident rights, etc.
• Provide intake, assessment and referral services.
• Monitors the delivery of services to residents to ensure that they are appropriate, timely and satisfactory.
• Assists and advises residents and families of services which may be necessary to maintain a self-reliant lifestyle.
• Documents contact with residents, providers and family and educates residents, families and staff on available community resources in Service Point Software.
• Maintain resident files.
• Write articles/flyers for upcoming events and presentations for the monthly newsletter and in-house channel.
• Assists residents in building informal support networks among themselves and with family members.
• Sets up and maintains volunteer support programs with service organizations on the community.
• Completes reports with copies given to site supervisor, quality assurance administrator, manager and government agency (HUD).
• Provide monthly input e.g., statistics, number of clients served, center activities/classes to the Manager of Social Services, for timely completion of written reports.

Job Highlights:

• Medical, Dental & Vision Insurance
• 403(b) Retirement Plan
• HSA & FSA Programs
• Employer Paid Life Insurance, Short-Term/Long-Term Disability
• Quality training, continuing career education and leadership programs
• Paid Time Off (Vacation, Holiday & Sick Days)

 Required Qualifications: 

• Bachelors degree in social work, Gerontology, Psychology or Public Health, preferred

  • Associates degree and experience working with seniors may be considered

• Knowledge of services available in the community for the population being served
• Training in the aging process, elder services, drug and alcohol abuse, mental health issues
• Awareness of eligibility for and procedures of federal and state entitlement programs
• Knowledge of legal liability issues relating to service coordination
• Experience working with older persons in a direct service capacity is strongly desired
• Completion of 36 related classroom or seminar training hours prior to hire or within the first twelve months as Services Coordinator

About Us:

High Pointe is part of Volunteers of America MN/WI which serves as an affiliate of the Volunteers of America parent organization. 

Volunteers of America Minnesota is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896, we have helped people gain self-reliance, dignity, and hope.

Take pride in helping others and join us today!

At VOA, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.