Resident Services Assistant- Riverside Plaza ( Minneapolis)

Resident Services Assistant

Twins Cities Metro Area – Riverside Plaza

Sherman Associates

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Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

We are currently seeking talented, engaging, and community-focused individuals to join our Resident Services Office team at Riverside Plaza. As a RSA, you will monitor elevators, hallways, laundry rooms, parking lots, garages and common areas on the property, and performs customer service duties in a professional and courteous manner. Provides residents with education regarding property policies with emphasis on resident responsibilities. Works in a team environment.

Essential Functions:

• Monitors and facilitates traffic on elevators, hallways and property’s interior and exterior common areas during high volume periods.
• Educates residents regarding use of property equipment such as elevators, laundry equipment, parking passes, fobs, trash shoots, etc.
• Educates residents on policies and procedures and positive community citizenship. Reports hazards, unusual or suspicious circumstances to Resident Services Coordinator for follow-up actions.
• Distributes flyers and notices door to door as necessary.
• Provides RSO Management with feedback on resident concerns and suggestions.
• Reports emergencies, damages, loitering, vandalism and any unusual activities to RSO Coordinator.
• Complies with all Fair Housing and Americans with Disabilities laws.
• Complies with Sherman Associates Inc, policies and procedures.
• All other duties as assigned.
• Meets the changing needs of others in a friendly and positive manner.
• Gains trust and confidence of internal and external customers.
• Establishes and maintains effective business relationships.
• Communicates effectively both verbally and in writing.
• Practices active listening and responds in a professional and timely manner.
• Team player and interacts with others in a positive, collaborative, and productive manner.
• Asks for, accepts, and acts on feedback.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures.
• Maintains a clean and safe work environment, follows all procedures for client and employee incidents and is knowledgeable for hotel emergency procedures.
• Ensures compliance with federal, state and local laws regarding health and safety services.
• Attends all required department and company meetings.

Minimum Requirements:

• High school diploma or equivalent (GED) Preferred
• Customer service background preferred.
• Law enforcement/security background or equivalent experience preferred.

Nice to have:

• Proficiency (verbal) in the following languages: Oromo, Somali and Amharic
• Military, law enforcement, or related private security experience

WORK ENVIRONMENT

• This position operates in a residential housing and office setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Sherman Associates strives to lead the market in the benefits we offer. The benefits that set us apart for our part-time team members include:

• Fully paid short term disability
• Fully paid life insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays
• Starbucks and Hotel discounts
• Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com