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SalaryAre you a customer service aficionado? Are you looking for a company where you can learn and grow?
We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
The Resident Services Associate provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.
About the Community:
Tucked away in the quiet community of Maricopa, Province is a gated, age-qualified neighborhood featuring new, energy-efficient, single-family homes. Amenities include 50 acres of lakes, 125 acres of greenbelts, heated resort-style swimming pool and spa, indoor lap pool, fitness center, 18-hole putting course, library, ballroom, pickleball, tennis and bocce courts. Province currently has 1,800 homes and will grow to 2,000.
What you’ll accomplish:
- Greeting and assisting guests, answering phones, and directing calls
- Noting accurate messages and directing them appropriately
- Operating and maintaining office equipment
- Drafting and proofreading a variety of association documents including maintenance work orders
- Assisting owners with coordinating resident-hosted events
- Updating the association’s website and calendar
- Receiving, preparing and delivering mail, packages and dry cleaning
- Performing other administrative duties as needed
What we’re looking for:
- Customer service experience, knowledge of homeowner association operations preferred
- Excellent telephone manner, with a commitment to the highest customer service possible
- Ability to communicate effectively
- A dynamic, professional individual with a strong sense of organization and attention to detail
- Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
- Ability to sit or stand for extended periods of time and lift up to 30 pounds
- Must have a valid driver’s license in the state of employment
- Flexibility to work after-hours and weekends at community events as needed
- Must pass a pre-employment drug screen and background check
