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Form of workJob Description
Customer Service and Sales Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service and Sales Representatives will analyze, clarify, and resolve policy and account-related questions. The position of the Customer Service Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross-selling multiple lines. This action will generate greater retention within the agency as well as new business growth.
Benefits
Paid Holidays
Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Work Schedule
Holidays Off
Sign On / Hiring Bonus
Performance Bonuses
Responsibilities
You will be.... Quoting Servicing clients over the phone Servicing clients policies Confident and Independent self-starter Answering phones Appointment setting Faxing, Coping, Imaging Documents, Filling Payments Answering client questions Helping build our book of business Ability to multi-task and work in a fast paced environment Work well with others Achieve sales goals through leads, current book of business and referrals Comfortable with outbound calls (no cold calling)
Requirements
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Confident, self-starter who works well independently.
Must be highly self-motivated.
Professional phone etiquette.
Great Customer Service Skills.
Works well with other employees and is a team player with a positive attitude.
Property & Casualty insurance license is required.
Life & Health Insurance license required.
Minimum 3-5 years prior sales experience is preferred.
Ability to tactfully handle stressful and difficult situations.
Be capable of handling customer rejection.
