Job Description
- Establishes a positive, productive and professional relationship with the onsite and supervisory team.
- Works collaboratively with the FOM to ensure the community is operating within approved budget.
- Enforces rental policies as specified in the approved management plan.
- Works with onsite team to keep the average number of calendar days for re-renting a vacant unit less than or equal to 5 days.
- Processes applicants and leases units by following the guidelines of the Tenant Selection Plan.
- Follows verification procedures established by the HUD Handbook and Management Policies.
- Ensures 100% completion of semi-annual unit inspections as required by management and works with the onsite team to correct unit deficiencies following the procedures outlined in the Operational Policies and Procedures Manual (OPPM).
- Ensures all recertification notices are prepared and distributed according to timeline specified by management. Ensures successful completion of 100% of all annual recertifications by project due date as specified in the OPPM.
- Develops and maintains good tenant relations; adheres to all applicable Fair Housing laws.
- Develops and maintains excellent rapport with local government agencies and other local agencies (i.e. fire department, police department, senior centers).
- Completes and submits monthly occupancy and accounting reports. Submits timely month end reports and other reports as required by management and as outlined in the OPPM.
- Maintains accurate tenant files in compliance with established management procedures and HUD regulations. Keeps tenant files and office files organized, properly maintained and secured.
- Follows company guidelines related to the use of petty cash and monthly reconciliations.
- Must possess excellent interpersonal skills and have a genuine interest in people.
- Must be highly organized and able to make quick but reasonable decisions.
- Professional demeanor in handling resident and employee relations.
- Give and receive instructions in a professional manner.
- Ability to exercise discretion and confidentiality in relation to managing the community.
- Demonstrate integrity, respect and responsibility in dealing with residents and other employees.
- Preferred bilingual and fluent in the language of the community in which they will serve (written and oral).
- Must have foundational computer skills including: Microsoft Office Suite (Outlook email, Word, and calendaring) and the Internet.
- (Level 2; Proficient) (OneSite) user CashPro experience, preferred.
- Onesite and Yardi experience, preferred.
- ADP WorkforceNow user.
- High School diploma or GED equivalent required.
- Two years managing assisted housing for elderly and/or physically challenged developments under the HUD Section 202/8, 202 or 811 Program preferred.
- Constantly (6-8+ hours per day) - Sitting, Using hands to finger, handle or feel (computer operation)
- Occasionally (Up to 3 hours per day) - Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting of up to 20 lbs.
- Medical health coverage options: Limited HMO, Full HMO and POS.
- Dental coverage options: Dental HMO (DMO) and PPO.
- Vision PPO insurance option.
- Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care.
- 401(k) Retirement Plan with generous employer match.
- Company Paid Basic Life / AD&D Insurance.
- Voluntary Supplemental Basic Life / AD&D Insurance.
- Company Paid Long-term Disability.
- Company Paid Employee Assistance Program (EAP).
- Colonial Voluntary Supplemental Insurance Options.
- Paid Time Off for Vacation, Sick and Holidays.
- Education Reimbursement.