Residency Program Liaison- Academic - Medical Center

JOB SUMMARY

At Houston Methodist, the Residency Program Liaison position is responsible for working closely with Methodist’s Graduate Medical Education (GME) office and attending physicians. This position supports the program directors, the faculty, and the Residents by coordinating administrative functions for residency training programs with no less than 12 residents and no more than 24-30 residents in one program or in two to three programs of like specialty. The Residency Program Liaison position may also coordinate small 3rd or 4th year medical student rotations.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
• Focuses on patient/customer safety
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally rounds with patients/customers to ensure their needs are being met
• Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization vision, fulfills the mission and abides by the I CARE values

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

1. Coordinates observers, rotating residents, fellows, and all medical school rotators with appropriate staff in the Department of Graduate Medical Education. Maintains up-to-date department Alumni database. (EF)
2. Works with Program Directors, the department administrator, and the residents to facilitate all aspects of the Residency training program, which may include some public relations and/or efforts to improve the facilities or services available for the Residents. (EF)
3. Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)

SERVICE - 30%

1. Coordinates all administrative aspects of the Residency Program. Assists with New Resident Orientation. Assists with the institutional graduation ceremony. (EF)
2. Participates in the Internal Review process as a member of the Internal Review Panel for other programs. Supplies required information to the Department of Graduate Medical Education for Internal Review. (EF)
3. Coordinates and schedules all aspects of conferences, including presenters, audio/visual equipment, and meals and/or refreshments. (EF)
4. Updates operative statistics, publications, grants, and residency information on the department’s web site on a regular basis. (EF)

QUALITY/SAFETY - 15%

1. Enters and maintains acurrency of data into applicable software, including demographic, rotation, schedule, evaluation, conference, and licensure information. Maintains current database of faculty and resident publications, grants, presentations, and awards. (EF)
2. Updates GME on Licensure, Permit and Certification standing of all residents. (EF)
3. Assists with data collection for the Residency accreditation reviews. Assists in data collection for questionnaires or medical record-based research projects. Participates in performance improvement activities to support department/entity goals. (EF)

FINANCE - 15%

1. Prepares reports on operative procedures, as needed, for program directors, the department annual report and web site, the Methodist GME office, and the Accreditation Council for Graduate Medical Education (ACGME) Residency Review Committee (RRC). (EF)
2. Works with the mangement on the Program Budget. Uses resources efficiently; does not waste supplies. Utilizes time efficiently and helps other team members. Contributes towards meeting department financial targets through optimizing efficiency and other areas according to department specifications. (EF)

GROWTH/INNOVATION - 15%

1. May serve, upon election, to the Graduate Medical Education Committee (GMEC) and other designated department committees. (EF)
2. Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. (EF)
3. Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development plan on an on-going basis. Ensures own career discussions occur with appropriate management. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

o Three years experience in an academic setting in the coordination of residency training programs

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

o None

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

o Competent knowledge of all Microsoft Applications, including word processing, spreadsheet, and graphics software

o Ability to function independently and work well as cross-functional and interprofessional teams

o Well-developed organizational skills

o Attention to detail with a high priority for timely and accurate information

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No

Uniform No

Scrubs No

Business professional Yes

Other (dept approved) No

On-Call* No

*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.

Travel**

May require travel within Yes

Houston Metropolitan area

May require travel outside Yes

of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: Flexibility with regard to work hours; attendance at early morning conferences or weekend/evening sessions may be required __________________________