Repair Service Administrator

We’re Hiring for a Repair Service Administrator! 

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark! 

THE ROLE: This position is a mix of project management, customer service and planning. This is an on-site position based at our Pewaukee, WI facility.  The Repair Service Administrator will be responsible for the processing of the orders involved with the pump repairs and testing services offered by FPO, as well as all customer warrantees. Work with engineering on obtaining costs for the pump repairs and process purchase orders to have the repair work completed per the specifications and schedule to meet customer requirements. Maintain a professional work environment and demonstrate written and verbal communication skills. 

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.    

• Receive and review customer’s orders for accuracy and completeness. Keep and maintain the records of all customer codes, tax codes, sales force codes, invoices and shipping data for each job. 
• Obtain current cost data from vendors for parts and Repair Services to assist the engineer in preparing the pump repair proposals. Record costs in our business system.
• Coordinate trucking and logistics information with the Shop team.
• Participate in and present at production meetings and conduct repair meetings.
• Processes orders for the parts and Repair Services required for the pump repair or test as directed by the engineer. Includes loading information and codes for the repair and parts drawings on our business system. (For repairs, TRA’s and MVR’s)
• Handles correspondence from our customers concerning the repair orders and customer complaints and service inquiries.
• Prepares the shipping documents and invoices for the pump repairs jobs.
• Maintains the files for the customer warranties (TRA’s), and processes the orders for replacement parts and services, and shipping papers for the TRA’s.
• Reviews pump repair proposals, inspection reports, and engineering drawings (for repairs) for accuracy and completeness for the pump repair jobs.
• Processes the orders for the Material Variance Reports (MVR’s) for the repair or replacement of defective or missing material.
• Handles the daily invoicing for all of FPO parts and repairs & shipment reports for management.

QUALIFICATIONS: 

• Education: High School Diploma or equivalent
• Experience: 5-10 years of experience in contract management, project management, order management

• High level of attention to detail 

• Strong communication skills, both written and oral – this role requires a high level of engagement with internal and external stakeholders (vendors, procurement, third-party shops, sales, etc.).

Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.   

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. 

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.