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Form of workJob Description
Position Overview
Reports To: Office Manager
Position Description: Owns ordering and delivery for all unique and rush part orders.
Accountabilities
PLACE UNIQUE PART ORDERING (50%)
o Place and track orders for all unique, non-stocked parts.
o Work with vendors on pricing and delivery speed.
o Track orders and follow up on any issues.
o Keep impacted team members informed on status.
TRACK ORDERS (30%)
o Track orders and follow up on any issues.
o Keep impacted team members informed on status.
PLACE RUSH ORDERS (10%)
o Place and track orders for all rush orders for stocked items.
o Work with vendors on pricing and delivery speed.
VENDOR MANAGEMENT (10%)
o Maintain list or research vendors as needed for unique, non-stocked items.
o Maintain list of backup vendors for stock items if main vendor is out of stock.
Impactso Minimized loss time due to missing parts.
o Improved awareness for parts issues before they become problems.
o Improved financials through better awareness of vendor pool and offerings.
o Clearer communications to customers when there are legitimate parts issues.
Required Competencieso Demonstrated experience tracking multiple details.
o Demonstrated ability working with 3rd party vendors.
o Demonstrated ability to work in a fast paced environment and multitask.
Preferred Competencies
o Demonstrated ability to research and maintain records (i.e. vendor lists).
Our mission is to provide the heavy equipment community with quality & personalized repair services in a timely manner keeping customers working while giving honest and knowledgeable service during the customers' most vulnerable time.
