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Form of workAs a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.
Wage $17.50/hr
This position includes a rewarding compensation and benefits package:
- an hour as your base pay (equals annually for full time employees)
- Overtime hours are compensated at 1.5 times your hourly rate
- Includes full range of medical, dental, vision, 401K benefits offerings
- Uncapped monthly sales incentives with an average monthly range of
- Expected total average earnings: (first year)
- Potential for top sellers to make over $100K annually
The key responsibilities and accountability are:
- Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
- Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group's policies and procedures
- Qualify and process customer rentals with accuracy and attention to detail.
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
Educational Background:
High School Diploma or equivalent
Professional Experiences:
- A minimum of one year of sales or customer experience in a high volume or service-oriented environment
- Passion for customer service and attention to detail - Goes the extra mile
- Proven strong sales and closing skills and the ability to friendly, engaging manner
- Motivated to achieve and exceed targeted goals
Knowledge:
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
Proficiency in English
Must be able to:
- Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
Physical Requirements:
Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
